Case Studies

Proving our solutions work

Retail

Achieving and maintaining PCI DSS compliance and growth

Retailer of Flooring

Achieving and maintaining PCI DSS compliance and growth

Multi-channel retailer offering flooring and decorating products to consumer and trade customers.

Agent-Assisted payments for PCI DSS compliance and robust, secure payments

DIY Retailer US

Agent-Assisted payments for PCI DSS compliance and robust, secure payments

Fortune 50, US home improvement retailer with a strong online presence and high performing contact centre operation.

Chatbot delivers order tracking that never sleeps

High End Retailer

Chatbot delivers order tracking that never sleeps

Global retail fashion brand, present in over 40 countries, seeks automation to relieve contact centre agents.

Giving a boost to end user customers with truly ‘genius’ online support

BMW

Giving a boost to end user customers with truly ‘genius’ online support

Technology that delivers customised support for clients to configure and buy their new cars.

Increasing online sales by 13% by using Call Back to improve Customer Experience

Hayes Garden World

Increasing online sales by 13% by using Call Back to improve Customer Experience

One of the largest, garden centres in the north of England, having grown and traded on the same site for over 200 years.

Protecting customers from fraud and enabling a seamless customer service experience.

HIllarys

Protecting customers from fraud and enabling a seamless customer service experience.

Leading interior retailer, operating concession operations as well as a170-seat contact centre across the UK.

Secure payments and PCI DSS compliance for apparel retailer

Apparel Retailer

Secure payments and PCI DSS compliance for apparel retailer

Leading US retailer with a growing global market seeking to secure contact centre payments and minimise risk. 

Secure payments without compromising award-winning customer service

Major UK DIY Retailer

Secure payments without compromising award-winning customer service

The UK’s largest Multi-Channel supplier of trade tools, workwear, plumbing and electrical essentials.

Taking the pressure off Ideal’s contact centre operation with Omnichannel solutions

Ideal Shopping

Taking the pressure off Ideal’s contact centre operation with Omnichannel solutions

Automoated, seucre payments plus Omnichannel solutions bring huge benefits

User friendly secure payment solutions for leading high street retailer

Pharmacy Retailer

User friendly secure payment solutions for leading high street retailer

The UK's leading pharmacy-led health and beauty retailer with 2,500 stores, online presence and one contact centre.

Using Call-Back to improve engagement and prevent customers waiting in a queue

Studio Moderna

Using Call-Back to improve engagement and  prevent customers waiting in a queue

Omnichannel, multi-brand and direct-to-consumer electronic retailer in Central and Eastern Europe with 360m customers.

Using Web Chat to significantly improve customer experience and ease pressure of agents.

Retailer Beauty-Cosmetics

Using Web Chat to significantly improve customer experience and ease pressure of agents.

Global cosmetics and beauty business seeking to increase engagement.