Blog: Contact Center

PCI DSS: What's the cost of DIY compliance vs de-scoping?

6 Jun 2018

Tackling PCI DSS compliance can feel like you're battling with hydra from Greek mythology ... the moment you think you're making progress, the monster grows another head. So, is it time to hand the job to someone with more firepower?

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Are you delivering great leisure experiences, but poor customer journeys?

27 Jul 2017

Your idea of the perfect vacation this summer may be relaxing by the pool - but the travel and hospitality industry is anything but relaxed. So what's happening and how can it be fixed?

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The PCI DSS compliance checklist for contact centers

16 Jan 2016

Suppose your contact center handles customer transactions and sensitive card data. In that case, the Payment Card Industry Data Security Standard (PCI DSS) is most likely something you've heard of, but how prepared are you?

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