Cloud contact centers: Avoid a costly security headache

19 Oct 2023

cloud contact center

Why do many organizations hit unexpected turbulence when moving their contact centers to the cloud? Here’s an insight into a stormy issue – and how to avoid it.

Does contact center compliance give you security?

2 Aug 2023

Will PCI DSS 4.0 compliance give your contact center robust security — creating a force field around sensitive information? At a time when data breaches can run into millions of dollars, it’s important to know the difference between compliance and security.

How CallGuard can help you move your contact center operations to the cloud

27 Jul 2023

Navigate your contact center's transition to cloud-based platforms while maintaining secure payment capabilities by understanding how CallGuard offers seamless migration without sacrificing customer experience or existing integrations.

Compliance vs Security: What's the difference?

24 Jul 2023

Contact center security and compliance are two important considerations for financial organizations operating call centers or other customer service centers.

Agent assisted versus self-service IVR payments – what’s the difference?

22 Jun 2023

We quite often speak to people who say that they would like an IVR payment solution when actually what they describe is agent assist, or vice versa, so in this blog we’re going to explain the differences between these two options and answer some of the questions that we’re most commonly asked.

Ten of the best ways to efficiently manage inbound calls in your call center

16 Jun 2023

Call center-based businesses often find themselves investing huge sums of money in technology, especially when it comes to efficient call management, distribution and routing. Either that or they try to cope without the functionality that they require due to the costs involved in deployment. This should no longer be the case.

How using tokenization can improve the customer experience offered by your contact center

16 Jun 2023

A customer’s experience (CX) when dealing with your contact center can be the deciding factor in whether they continue to do business with you, or decide to switch to a competitor. Indeed, 73% of consumers say a good experience is key in influencing brand loyalties.

Secure Call Recording Revolution: Unveiling Hidden Insights

12 Jun 2023

Discover the power of Secure Call Recording: enhance security, gain actionable insights and optimize your contact center operations.

Beware of the PCI DSS v4.0 Rabbit Hole

5 Jun 2023

The incoming PCI DSS 4.0 security standard could find many merchants tumbling down a compliance rabbit hole. But there’s still time for brands to adjust their security strategy and stay on their feet.

Imagine the future of hybrid working for contact centers

11 Apr 2023

Hybrid working is here to stay for contact centers — but how can you best keep customer data safe when so much of your engagement is now happening behind closed doors? It’s an issue that needs urgent attention.

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