Why so-called ‘pause and resume’ systems are not PCI DSS compliant
5 Apr 2023
We know from talking to potential clients that a large number of organizations are still using so called ‘pause and resume’ systems in their contact centers, often in the mistaken belief that these systems will enable them to achieve PCI compliance. Unfortunately that’s not the case.
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How to make your call recordings PCI DSS compliant
3 Mar 2023
In this blog we focus on the specific issue of taking card payments over the phone and the compliance challenges arising when you need to do this during a call that’s being recorded.
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Support your revenue cycle by embracing secure payment technologies
10 Feb 2023
The healthcare industry is racing to modernize technology in order to create efficiencies in interoperability and increase access.
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Why PCI DSS v4.0 Demands a New Mindset from Merchants
10 Feb 2023
What does PCI DSS v4.0 have to do with a gym membership? As the new payment security standard’s deadline speeds towards us, US merchants are getting themselves in shape. But some fitness plans are far easier than others.
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Go beyond compliance with a holistic approach to data security
19 Jan 2023
Healthcare organizations are target-rich environments for cybercriminal activities. Taking a holistic approach to data security can help ensure your patients' sensitive data is secure during every step of their journey.
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10 Common Cyber Security Myths
3 Jan 2023
The start of the new year is a good opportunity to review your cyber security protocols and dispel some of the common myths that still exist around cyber security.
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Cybersecurity Month: How secure is your contact center?
15 Sep 2022
Cybersecurity Month 2022 aims to help consumers develop a basic understanding of how to stay secure online — but companies also need to secure their customers' data, because contact centers can have dark corners where fraud festers.
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What is DTMF masking and how can it help you ensure PCI DSS compliance in your contact center?
2 Sep 2022
This blog explains how DTMF masking (also known as DTMF suppression or DTMF clamping) works and how a secure payment solution such as Eckoh's CallGuard that uses DTMF masking is the most secure and PCI compliant way to take payments over the telephone.
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What is PCI DSS v4.0?
19 Apr 2022
Over the next several months, the security experts at Eckoh will be diving into the new Payment Card Industry Data Security Standards (PCI DSS) released by the PCI Security Standards Council (PCI SSC). Here's a brief overview of the new standard.
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Executive Insight - continuous customer service from Omnichannel to Omnipresent
14 Mar 2022
Ashley Burton, Head of Product at Eckoh identifies the underlying trends that will keep contact centers one step ahead.
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