16 Apr 2024 (3 minute read)

Cloud contact center 'shared responsibility': There is no cheat code for security

If you’re powering up your contact center, you need to know that there are no cheat codes, and the cloud...

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28 Mar 2024 (3 minute read)

Card security enters a new era – and it’s personal for the C-suite

A new era in payment card security arrived on April 1. But is the C-suite ready for new data protection...

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13 Feb 2024 (3 minute read)

How Flowroute helps ensure operational continuity in your contact center

Strengthen your contact center's resilience by implementing Flowroute's cloud-based SIP trunking service,...

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Contact Center PCI DSS Compliance

8 Jan 2024 (3 minute read)

PCI DSS 4.0: Order your rocket-boosters for April onwards

How’s your diary looking for Spring 2024? For anyone involved in contact center security around payments,...

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3 Jan 2024 (5 minute read)

PCI DSS 4.0 becomes mandatory on April 1 2024 – here’s what you need to consider

The new PCI DSS 4.0 standard becomes mandatory on April 1 2024 so all organizations that take card payments...

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27 Nov 2023 (3 minute read)

Overcoming challenges with IT integrations: How CallGuard makes the integration process seamless

Any business that has a contact center knows that IT integrations have become an integral part of ensuring...

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Contact Center Engagement

31 Oct 2023 (5 minute read)

Seven customer engagement trends to watch

Market forecasts are fiendishly tricky to make, especially during global economic turbulence. But it’s...

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PCI DSS Compliance

31 Oct 2023 (4 minute read)

Blizzards ahead? Contact centers dash for compliance base camp

Unfortunately, meeting the March 2024 deadline for the first phase of PCI DSS 4.0 could feel like getting to...

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30 Oct 2023 (5 minute read)

Latest data breach costs make chilling reading

The cost of data breaches has reached an all-time high, according to hard-hitting research. But don’t look...

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