Beware of the PCI DSS v4.0 Rabbit Hole
5 Jun 2023
The incoming PCI DSS 4.0 security standard could find many merchants tumbling down a compliance rabbit hole. But there’s still time for brands to adjust their security strategy and stay on their feet.
Read moreImagine the future of hybrid working for contact centers
11 Apr 2023
Hybrid working is here to stay for contact centers — but how can you best keep customer data safe when so much of your engagement is now happening behind closed doors? It’s an issue that needs urgent attention.
Read moreWhy so-called ‘pause and resume’ systems are not PCI DSS compliant
5 Apr 2023
We know from talking to potential clients that a large number of organizations are still using so called ‘pause and resume’ systems in their contact centers, often in the mistaken belief that these systems will enable them to achieve PCI compliance. Unfortunately that’s not the case.
Read moreHow to make your call recordings PCI DSS compliant
3 Mar 2023
In this blog we focus on the specific issue of taking card payments over the phone and the compliance challenges arising when you need to do this during a call that’s being recorded.
Read moreSupport your revenue cycle by embracing secure payment technologies
10 Feb 2023
The healthcare industry is racing to modernize technology in order to create efficiencies in interoperability and increase access.
Read moreWhy PCI DSS v4.0 Demands a New Mindset from Merchants
10 Feb 2023
What does PCI DSS v4.0 have to do with a gym membership? As the new payment security standard’s deadline speeds towards us, US merchants are getting themselves in shape. But some fitness plans are far easier than others.
Read moreGo beyond compliance with a holistic approach to data security
19 Jan 2023
Healthcare organizations are target-rich environments for cybercriminal activities. Taking a holistic approach to data security can help ensure your patients' sensitive data is secure during every step of their journey.
Read more10 Common Cyber Security Myths
3 Jan 2023
The start of the new year is a good opportunity to review your cyber security protocols and dispel some of the common myths that still exist around cyber security.
Read moreCybersecurity Month: How secure is your contact center?
15 Sep 2022
Cybersecurity Month 2022 aims to help consumers develop a basic understanding of how to stay secure online — but companies also need to secure their customers' data, because contact centers can have dark corners where fraud festers.
Read moreWhat is DTMF masking and how can it help you ensure PCI DSS compliance in your contact center?
2 Sep 2022
This blog explains how DTMF masking (also known as DTMF suppression or DTMF clamping) works and how a secure payment solution such as Eckoh's CallGuard that uses DTMF masking is the most secure and PCI compliant way to take payments over the telephone.
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