Retailers: Playing a high-risk game with customer trust?

2 May 2017

How would you feel if a trusted friend looked after your house for the weekend, only to leave the key under the doormat — and a passing thief ransacked your home? Unfortunately, there's a scenario playing out in the retail world that isn't so different.

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Secure Payments Is a Breakthrough Moment for Web Chat

8 Feb 2017

The advance of Live Chat as a customer contact channel seems unstoppable — and now it's just stepped up a gear with news that agents can take secure payments during sessions for the first time.

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The PCI DSS compliance checklist for contact centers

16 Jan 2016

Suppose your contact center handles customer transactions and sensitive card data. In that case, the Payment Card Industry Data Security Standard (PCI DSS) is most likely something you've heard of, but how prepared are you?

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