Latest Blog Items
Wednesday, 09 October 2019 Cyber Security Month: How clean is your contact centre?Cyber Security Month aims to teach 'cyber hygiene' tips to consumers— but companies need to scrub up too, because contact centres can have dark corners where fraud festers.
Tuesday, 01 October 2019 The Contact Centre of the Future - part 1 - CustomersWhat will the Contact Centre of the Future look like? In a five-part series, Ashley Burton, Head of Product at Eckoh, explores the radical changes ahead – starting with a new breed of customer that's emerging.
Tuesday, 10 September 2019 Ouch! Is your PCI DSS solution a bad fit?Imagine wearing a pair of flip-flops on a mountain hike! For contact centres, selecting the wrong secure payment solution can prove just as uncomfortable — and have painful consequences.