Support Sales Trap - Finding support you can trust
Is worsening vendor support for your contact centre systems being used to pressure you into upgrading? If so, there's an easy way out — and it could save you a fortune.
Having an older contact centre system that's ticking over nicely is good news for your business, employees and customers. Perhaps your applications, operating systems, hardware and integration points may all be working just as well as they did on launch day?
And that's the way you want it. No fuss. No bother. Everything is stable, so you can use more of your resources on new support channels and features to keep customers satisfied.
In his article, Morris Pentel underlines the value of high-quality, third-party support as a great way to find loyal and responsive expertise for older contact centre systems.
Read the article to discover more about the 3 key benefits:
- Substantial savings
- End-to-end fault management
- Smoother system transitions