Case Studies

Proving our solutions work

Extending the life of contact center technology and ensure business as usual

Major UK Banking Group

Extending the life of contact center technology and ensure business as usual

Major UK banking group covering several brands, seeks to maximise ROI on technology investment.

Flexibility and cost savings through third party contact center support

Mortgage-Asset Services Business

Flexibility and cost savings through third party contact center support

Florida-bases business providing residential and commercial mortgages and asset management services.

Fraudulent claims and the risk of fraud reduced for its 900k policyholders

Major UK Insurer

Fraudulent claims and the risk of fraud reduced for its 900k policyholders

Top 50 UK insurance company maintains its mutual status which helps to differentiate the business from others.

Giving a boost to end user customers with truly ‘genius’ online support

BMW

Giving a boost to end user customers with truly ‘genius’ online support

Technology that delivers customized support for clients to configure and buy their new cars.

Helping allpay and their housing association clients take secure payments

allpay

Helping allpay and their housing association clients take secure payments

A financial services business that provides payment solutions to local government, housing associations.

Improving agent efficiency with a unified desktop interface

Telecommunications business

Improving agent efficiency with a unified desktop interface

A simpler solution to unifying agent desktops to reduce admin and support costs while improvomg agent performance.

Improving lives by protecting sensitive payment card data from the risk of fraud

Global Life Sciences Business

Improving lives by protecting sensitive payment card data from the risk of fraud

Global US life sciences business, providing clinical laboratory, drug development and health care diagnostic services.

Increasing sales and customer support with Web Chat

RED Driving School

Increasing sales and customer support with Web Chat

Largest UK driving school operating across the UK and responsible forhelping over 100,000 learner drivers to pass their test.

Increasing security of telephone payments for compliance and reduced risk

Insurance Intermediary Company

Increasing security of telephone payments for compliance and reduced risk

This international insurance intermediary group provides broking and underwriting services worldwide. 

Major US Telecoms company

Major US Telecoms company

Major US Telecoms company

Protecting customer data, reducing business risk and achieving PCI DSS compliance by de-scoping their Card-not-Present transactions.

Overcoming two obstacles with just one payment solution

Bromford Housing

Overcoming two obstacles with just one payment solution

Not for profit social enterprise providing homes, support, training and employment services across the UK.

PCI DSS compliance, secure payments and flexible, automated bookings system

Hotel Chain

PCI DSS compliance, secure payments and flexible, automated bookings system

The UK’s largest hotel chain with 785 hotels offering 72,000 rooms in city centres, suburbs and airports.

Preventing sensitive data being stored or accessed to secure payments

CRC

Preventing sensitive data being stored or accessed to secure payments

A nationwide, cooperatively owned and operated 24x7 contact centre, central station and software provider.

Protecting customer card data and minimizing risk across its health insurance policies

Laya Healthcare

Protecting customer card data and minimizing risk across its health insurance policies

Laya Healthcare is the largest private health insurer in Ireland with over 500k members and 90m customers.

Protecting customers from fraud and enabling a seamless customer service experience.

HIllarys

Protecting customers from fraud and enabling a seamless customer service experience.

Leading interior retailer, operating concession operations as well as a170-seat contact centre across the UK.

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