Beware of the PCI DSS v4.0 Rabbit Hole
5 Jun 2023
The incoming PCI DSS 4.0 security standard could find many merchants tumbling down a compliance rabbit hole. But there’s still time for brands to adjust their security strategy and stay on their feet.
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Imagine the future of hybrid working for contact centers
11 Apr 2023
Hybrid working is here to stay for contact centers — but how can you best keep customer data safe when so much of your engagement is now happening behind closed doors? It’s an issue that needs urgent attention.
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Make the payment process the least stressful part of the patient experience.
Support your revenue cycle by embracing secure payment technologies
10 Feb 2023
The healthcare industry is racing to modernize technology in order to create efficiencies in interoperability and increase access.
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Why PCI DSS v4.0 Demands a New Mindset from Merchants
10 Feb 2023
What does PCI DSS v4.0 have to do with a gym membership? As the new payment security standard’s deadline speeds towards us, US merchants are getting themselves in shape. But some fitness plans are far easier than others.
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Go beyond compliance with a holistic approach to data security.
Protect your patients. Protect your brand.
19 Jan 2023
Healthcare organizations are target-rich environments for cybercriminal activities. Taking a holistic approach to data security can help ensure your patients' sensitive data is secure during every step of their journey.
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Cybersecurity Month: How secure is your contact center?
15 Sep 2022
Cybersecurity Month 2022 aims to help consumers develop a basic understanding of how to stay secure online — but companies also need to secure their customers' data, because contact centers can have dark corners where fraud festers.
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What is PCI DSS v4.0?
19 Apr 2022
Over the next several months, the security experts at Eckoh will be diving into the new Payment Card Industry Data Security Standards (PCI DSS) released by the PCI Security Standards Council (PCI SSC). Here's a brief overview of the new standard.
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Executive Insight - continuous customer service from Omnichannel to Omnipresent
14 Mar 2022
Ashley Burton, Head of Product at Eckoh identifies the underlying trends that will keep contact centers one step ahead.
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Is your PCI DSS strategy holding you back?
27 Jan 2022
The recent drastic changes to how and where the world works have created a renewed push to secure customer card data. But hastily implemented solutions aren't a durable solution for the long haul.
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New authentication technology by Eckoh reduces identity fraud in contact centers.
17 Nov 2021
Eckoh's new technology seeks to address the fraud problem while saving time and increasing security.
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