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The latest thinking from Eckoh

Data breaches: embedding security is your secret weapon

Tuesday, 25 September 2018 PCI DSS Compliance

Data breaches: embedding security is your secret weapon
The cost of data security breaches is rising - but few companies have realized that automation can help protect sensitive information and save them a fortune, according to a top report.

Don’t let technology vendors hold you to ransom

Wednesday, 19 September 2018 Contact Center

Don’t let technology vendors hold you to ransom
Many IT professionals feel that contact center technology companies use their status as the manufacturer to ransom premium support charges.

What if your contact center was a car?

Thursday, 13 September 2018 Contact Center

What if your contact center was a car?
Imagine, you buy a car and you buy a three-year care plan so all your servicing and repairs are covered. After three years you opt for an extended care plan for another two years it's a bit more expensive, but the car is doing just what you need and you don't want to change.

Who are the culprits?

Tuesday, 11 September 2018 PCI DSS Compliance

Who are the culprits?
Cardholder data can be exposed during agent-to-customer interactions, captured by call recordings, and stored within computer systems. But who’s at the heart of the fraud taking place?

Insurers how to de-risk your home-based agents.

Wednesday, 05 September 2018 Insurance, PCI DSS Compliance

Insurers how to de-risk your home-based agents.
How can insurers boost their agility by hiring more at-home agents to handle calls without compromising data security? For forward-thinking companies there is an answer.

Data breach bombshell: Report reveals all

Tuesday, 04 September 2018 PCI DSS Compliance

Data breach bombshell: Report reveals all
A new study into the impact of a data breach makes explosive reading especially when you discover the true cost of losing customer trust. However, with the right solutions, organisations can diffuse the problem safely.

There may be trouble ahead

Thursday, 30 August 2018 Contact Center

There may be trouble ahead
When a vendor announces the end of support for a contact center system or application you may feel the pressure to upgrade. But, going with the flow and upgrading brings its own set of risks. Here are some things to think about…

Combatting fraud in the contact center – top tips

Wednesday, 29 August 2018 Contact Center, PCI DSS Compliance

Combatting fraud in the contact center – top tips
CNP continues to rise so it's not a time to get complacent, there are still traps that criminals are just waiting to exploit.

Good news - great CX without the disruption

Thursday, 23 August 2018 Engagement

Good news - great CX without the disruption
The nirvana of Omnihannel CX may seem a million miles away, especially if you lack many of the new channels that people expect today. Perhaps your current contact center infrastructure feels dated and you’re worried how you’re going to achieve that differentiation over your competitors.

How to de-risk your at-home agents

Thursday, 16 August 2018 PCI DSS Compliance

How to de-risk your at-home agents
How can US health insurers boost their agility by hiring more at-home agents to handle calls - without compromising data security? Forward-thinking companies have found the answer.

Twist or stick? It’s your choice

Monday, 06 August 2018 Contact Center

Twist or stick? It’s your choice
Almost every business has legacy technology. It makes perfect sense to extending its life. But it can also be a burden managing legacy systems that requires specialist knowledge. That knowledge may not be available from your original vendor nor from your organization.

BCBS companies lead way in medical data breach battle

Friday, 03 August 2018 Insurance, PCI DSS Compliance

BCBS companies lead way in medical data breach battle
Healthcare identity theft and fraud is a fast-growing threat in the US, but some insurance organizations are getting the diagnosis spot on and the remedy is working.

Agent desktops: Seven ways to get the best ROI

Tuesday, 24 July 2018 Contact Center

Agent desktops: Seven ways to get the best ROI
Unified agent desktops can transform the fortunes of US contact centers and enhance their relationships with customers. But why do some deliver a much faster payback than others?

Steering clear of the vendor agenda

Monday, 23 July 2018 Contact Center

Steering clear of the vendor agenda
Ever thought third party contact center support was a bluff? After all, surely the vendor knows their product best and is therefore in the best place to support it – aren’t they? Well, think again, there’s more to this than meets the eye.

Agent desktops: Unified agent desktops: Ready to unleash some magic?

Friday, 13 July 2018 Contact Center

Agent desktops: Unified agent desktops: Ready to unleash some magic?
The right agent desktop can do magical things transforming relationships between businesses and customers. But what's the secret behind it all? You may be surprised.

Under the hood of agents’ desktops: What sets them apart?

Wednesday, 04 July 2018 Contact Center

Under the hood of agents’ desktops: What sets them apart?
There's a direct link between agent desktop optimization and customer loyalty. But when choosing a unified desktop solution, take a careful look under the hood. Details make all the difference.

Unified agent desktops: Why it's critical you aim high

Tuesday, 26 June 2018 Contact Center

Unified agent desktops: Why it's critical you aim high
Looking for a unified agent desktop for your contact center? If so, aim high: Some technology can only just manage to cope with the basics, while other solutions will deliver astonishing transformation.

Agent desktops: What vendors forgot to tell you

Tuesday, 12 June 2018 Contact Center

Agent desktops: What vendors forgot to tell you
Getting up and running with a unified agent desktop for your contact center sounds easy according to some vendors. But what's the reality? To find out, you'd better fasten your seat-belts.

PCI DSS: What's the cost of DIY compliance vs de-scoping?

Wednesday, 06 June 2018 Contact Center

PCI DSS: What's the cost of DIY compliance vs de-scoping?
Tackling PCI DSS compliance can feel like you're battling with hydra from Greek mythology ... the moment you think you’re making progress, the monster grows another head. So, is it time to hand the job to someone with more firepower?

Customers – what do they look like?

Friday, 01 June 2018 Engagement

Customers – what do they look like?
What are your characteristics, habits and preferences? Once you’ve listed those you’ve got just one customer profile – your own. Remember you’re a customer too. But, is everyone like you? Disappointed as you may be, it’s unlikely. So how do you get to know the rest?
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Eckoh (@Eckoh)

Eckoh is attending #CustomerContactWeek, June 24-28 in Vegas! We will be showcasing our secure payment solutions! Visit us at booth 1312 to find out how we can transform your contact centre operations by delivering a better #customerexperience. customercontactweekdigital.com/events-custome…
Eckoh (@Eckoh)

Eckoh (@Eckoh)

At Eckoh we offer world-class third-party support for legacy #Aspect® systems. If you are worried about rising costs, falling service levels or being pushed to upgrade, get a lower cost, highly responsive service that extends the life of your systems. bit.ly/2YqhzMp
Eckoh (@Eckoh)

Eckoh (@Eckoh)

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