Pause and Resume for PCI Call Recordings – How Secure Is It?
Payment card fraud is rising by an alarming rate, especially where the cardholder isn’t present for the transactions. As a result, merchants are under increasing pressure to secure their payment channels.
Beat Credit Card Fraud This Christmas With PCI DSS
As we all hit the streets, the web and our phones to buy Christmas gifts, we’re possibly treating our payment card purchases with a little more concern and care than we gave them this time last year, and with good reason.
De-Scoping Your Contact Center for PCI DSS Compliance
PCI compliance is viewed as an expensive burden with concerns including disruption to daily business, budget restrictions, the complexity of the PCI DSS audit process, the potential training of staff, and so on.
Recently, Visa Europe launched its Private BIN (Bank Identification Numbers) range for organizations that want to create internal identifiers. These have the same format as Visa Primary Account Numbers (PANs) but will never be used in the ‘real…
Contact Center Migration: Help! Aliens have taken over!
Ever seen the cult movie Invasion of the Bodysnatchers? The film’s heroes discover that humans are being taken over…one-by-one…by aliens. Their friends look exactly the same as before. But now they behave very differently.
In this blog we discuss the phrase "Because Your Call is Important to Us", as it does not always ring true as organizations look to just “handle” the calls in the most inexpensive way- normally via IVR.
Customers are increasing their use of multiple channels such as email, web and chat—often in tandem—for business dealings, growing the number of interactions and driving the traditional contact center to become a customer experience media center.