PCI DSS: What's the cost of DIY compliance vs de-scoping?
6 Jun 2018
Tackling PCI DSS compliance can feel like you're battling with hydra from Greek mythology ... the moment you think you're making progress, the monster grows another head. So, is it time to hand the job to someone with more firepower?
Read morePCI DSS: The thrills, perils and costs of DIY compliance
17 May 2018
Card payment fraud is rising - and merchants need to safeguard the way they process, store and transmit cardholder data. But should PCI DSS compliance be something you tackle on your own?
Read morePCI DSS: What's the cost of doing nothing?
11 Apr 2018
Most of us hate petty rules and red tape, and if there's no penalty for non-compliance we tend to turn a blind eye. But is PCI DSS something that merchants can ignore or does neglect come at a devastating price?
Read moreTop 10 facts about PCI DSS Compliance that you need to know
26 Sep 2017
What do you need to prove you can handle card payments securely - a black belt, a Michelin star, or maybe even the Nobel prize for security? The correct answer is PCI DSS. But what does this security standard really mean?
Read moreThe importance of secure payments in the utility sector
8 Aug 2017
Utility companies in the US experienced 40% more data breaches in 2016 than in 2015 [1]. With the ever increasing sophistication of hackers it's becoming even more critical to ensure that your customers' personal and payment card data is protected.
Read moreAre you delivering great leisure experiences, but poor customer journeys?
27 Jul 2017
Your idea of the perfect vacation this summer may be relaxing by the pool - but the travel and hospitality industry is anything but relaxed. So what's happening and how can it be fixed?
Read moreRetailers: Playing a high-risk game with customer trust?
2 May 2017
How would you feel if a trusted friend looked after your house for the weekend, only to leave the key under the doormat — and a passing thief ransacked your home? Unfortunately, there's a scenario playing out in the retail world that isn't so different.
Read moreDTMF ‘card payment by phone’ technology: customer experience and average handling time
2 Mar 2017
We are often asked whether consumers using DTMF ‘keypad payment by phone’ systems like it; whether there are any barriers to take-up; and whether it increases or reduces average (call) handling times (AHT) in contact centers.
Read moreSecure Payments Is a Breakthrough Moment for Web Chat
8 Feb 2017
The advance of Live Chat as a customer contact channel seems unstoppable — and now it's just stepped up a gear with news that agents can take secure payments during sessions for the first time.
Read moreKeys to a successful PCI DSS project
19 Jul 2016
Master PCI DSS implementation success with expert guidance on vendor selection, change management, leadership commitment, testing strategies, and team building to ensure compliance while preserving business efficiency.
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