Secure Payments Is a Breakthrough Moment for Web Chat
8 Feb 2017
The advance of Live Chat as a customer contact channel seems unstoppable — and now it's just stepped up a gear with news that agents can take secure payments during sessions for the first time.
Read more
Keys to a successful PCI DSS project
19 Jul 2016
Master PCI DSS implementation success with expert guidance on vendor selection, change management, leadership commitment, testing strategies, and team building to ensure compliance while preserving business efficiency.
Read more
The PCI DSS compliance checklist for contact centers
16 Jan 2016
Suppose your contact center handles customer transactions and sensitive card data. In that case, the Payment Card Industry Data Security Standard (PCI DSS) is most likely something you've heard of, but how prepared are you?
Read more
How to make IVR payments (and your call center) PCI DSS compliant
5 Nov 2015
Discover the critical difference between IVR and mid-call DTMF payment systems to ensure both PCI DSS compliance and optimal customer experience.
Read more
Ten tips for offering your callers a positive IVR experience
18 Mar 2015
IVR (interactive voice response) is a powerful tool and, when used well, can help you significantly improve the service that you offer callers to your contact center as well as offer you greater operational efficiency.
Read more
10 simple ways to reduce average call handling time in your contact center
9 Feb 2015
In this blog post we suggest ten ways in which you can reduce the average call handling time in your contact center without negatively impacting on customer experience.
Read more
PCI DSS compliance – why does it matter and how can you ensure your call center is compliant?
10 Dec 2014
If you ever handle any credit or debit card payments over the phone in your contact center then PCI DSS applies to you, regardless of how small the volume of such payments may be. Additionally, if you record your customers’ calls then those call recordings have to be PCI compliant too.
Read more