Latest Blog Items
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Wednesday, 02 September 2020 Winning, losing & regaining customers in the COVID-19 era
What was the impact on your customer journey? -
Wednesday, 01 July 2020 Remote working for contact centres: Critical next steps, beyond the crisis
Remote working — is here to stay. How to make sure security is not compromised -
Friday, 19 June 2020 Nine things that bug you about PCI DSS compliance
Compliance with the Payment Card Industry Data Security Standard (PCI DSS) helps companies to demonstrate they can process card payments securely and reduce card fraud.
Tweets by @Eckoh
Eckoh (@Eckoh)
Interactive quiz: Is your CX a winner or loser in the COVID-19 era? Four simple questions will help you find out, and show you what to do next.
#contactcentre #CX #customerexperience #resiliency
bit.ly/3bje2qM
Eckoh (@Eckoh)
Eckoh wins a six-year Capita and TfL contract renewal worth £4m to provide services to the Congestion Charge as well as the new Ultra and Low Emissions Zone project.
bit.ly/30UoGRo
#securepayments #contactcentres
Eckoh (@Eckoh)
Planning to retain some of your home working agents when your contact centre moves back to the office?
bit.ly/30sDSEU
#securepayments #ContactCenter
