Latest Blog Items
Wednesday, 30 September 2020 Give your IVR its ‘rock star comeback’Every so often, a rock band reinvents itself — and success follows. The same could be true for your IVR ... a technology which is enjoying its re-discovered popularity.
Wednesday, 02 September 2020 Winning, losing & regaining customers in the COVID-19 eraWhat was the impact on your customer journey?
Wednesday, 01 July 2020 Remote working for contact centres: Critical next steps, beyond the crisisRemote working — is here to stay. How to make sure security is not compromised