Latest Blog Items
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Friday, 06 December 2019 Twist or stick? It’s your choice
Almost every business has legacy technology. It makes perfect sense to extending its life. But it can be a burden managing legacy systems that require specialist knowledge that may not be available from your original vendor or in your organisation. -
Tuesday, 03 December 2019 Challenge #3: Despite self-service your customers still call
Despite offering great self-service tools to your customers, are your agents are still handling too many calls? If customers are stuck in their old habits, they need a nudge. -
Tuesday, 26 November 2019 Challenge #2 – Your self-service doesn’t have all the answers
Has your company deployed a self-service app for customers — but your contact centre is still getting a constant stream of calls? When this happens, there's only one thing to do.
Tweets by @Eckoh
Eckoh (@Eckoh)
Eckoh’s Knowledge Base can also provide contact centre agents with consistent and correct information to relay to customers when they are uncertain of an answer – improving customer service and efficiency.
bit.ly/2Ek8VHv
#contactcentres #customerservice
Eckoh (@Eckoh)
For second to none third-party support for your #Avaya systems, you can trust Eckoh to deliver. We offer 24 x 7 x 36 first-rate support and can help extend the life of your technology, allowing you to upgrade when you're ready!
bit.ly/2VO3B9x
#contactcentres
Eckoh (@Eckoh)
The key to getting your Digital Transformation journey right is to understand the customer experience and match the technology to it, not the other way around. Eckoh can help you with this:
bit.ly/2oX62ru
#digitaltransformation #contactcentres #customerservice
