Latest Blog Items
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Wednesday, 09 October 2019 Cyber Security Month: How clean is your contact centre?
Cyber Security Month aims to teach 'cyber hygiene' tips to consumers— but companies need to scrub up too, because contact centres can have dark corners where fraud festers. -
Tuesday, 01 October 2019 The Contact Centre of the Future - part 1 - Customers
What will the Contact Centre of the Future look like? In a five-part series, Ashley Burton, Head of Product at Eckoh, explores the radical changes ahead – starting with a new breed of customer that's emerging. -
Tuesday, 10 September 2019 Ouch! Is your PCI DSS solution a bad fit?
Imagine wearing a pair of flip-flops on a mountain hike! For contact centres, selecting the wrong secure payment solution can prove just as uncomfortable — and have painful consequences.
Tweets by @Eckoh
Eckoh (@Eckoh)
With Eckoh's co-browsing solution, your #contactcentre agents can mitigate customer frustration and confusion by sharing screens with them to identify their online issues promptly and direct them on how to overcome them.
Find out more: bit.ly/2LZ6GzI
#screenshare
Eckoh (@Eckoh)
Eckoh's Hosted #IVR solution delivers Self-Service customer engagement tools across phone, web, mobile app and #chatbot.
We also offer a Visual IVR solution to transforms customer smartphone engagement through additional visual information and prompts.
bit.ly/2x9tFxL
Eckoh (@Eckoh)
When your #KnowledgeBase is used by a customer, they can use their own words to find answers to their questions without having to speak directly to an agent. It learns from usage, so it presents trending themes to match user searches or channel choice.
bit.ly/2Ek8VHv
