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The latest thinking from Eckoh

Living in a Omnichannel world

Tuesday, 27 September 2016 Omnichannel

Living in a Omnichannel world
It started with a text…This morning I received a text from my bank advising me of my latest balance. I wanted to query a payment and so went onto the smartphone app.

Six Myths of PCI DSS Compliance

Tuesday, 27 September 2016 PCI DSS compliance

Six Myths of PCI DSS Compliance
A lot has been written about PCI DSS compliance in recent years. With the recent heightened attention on merchants’ payment systems, there still seems to be a large degree of confusion around.

10 years of PCI DSS: What has it really achieved?

Monday, 19 September 2016 PCI DSS compliance

10 years of PCI DSS: What has it really achieved?
Can you remember what you were doing a decade ago? A lot can happen in 10 years.

Are your callers trapped inside the IVR that time forgot?

Tuesday, 09 August 2016 Self-Service

Are your callers trapped inside the IVR that time forgot?
Businesses get excited about rebrands, unveiling new websites, publishing ultra-elegant apps and attracting big followings on their social media channels.

Fine tuning your IVR can win you customers

Thursday, 28 July 2016 Self-Service

Fine tuning your IVR can win you customers
If you’re looking for new ways to improve customer service, then why don’t you look at refining your old ways? The phone channel is still a hugely important channel.

Five dangerous misconceptions of telephone payments

Monday, 18 July 2016 PCI DSS compliance

Five dangerous misconceptions of telephone payments
UK consumers have little understanding of the complexities surrounding the security of their personal data. They often fall prey to myths that could put them at risk, and expose their valuable data to hackers and criminals.

Why do consumers take risks with phone payments?

Wednesday, 22 June 2016 PCI DSS compliance

Why do consumers take risks with phone payments?
Sitting on a hot crowded train from London at the end of a working day tends to put people into a rather lethargic mood. The only thing breaking the silence of passengers reading or tapping away on laptops is often someone speaking on the phone.

GDPR and secure payments: What if we Brexit?

Thursday, 16 June 2016 PCI DSS compliance

GDPR and secure payments: What if we Brexit?
For the past few months we’ve heard a lot about how the General Data Protection Regulations (GDPR) are going to harmonise the current data protection laws in place across the EU member states.

Customers will walk if you suffer a data breach

Monday, 16 May 2016 PCI DSS compliance

Customers will walk if you suffer a data breach
It's becoming a common theme- businesses are simply not taking security seriously enough, hackers are finding their way in and customers are simply finding their way out.

Should we use pause and resume to meet PCI DSS compliance?

Wednesday, 04 May 2016 PCI DSS compliance

Should we use pause and resume to meet PCI DSS compliance?
Are you seeking solutions to mitigate possible fraud, more specifically in your contact centres? If you process card payments on behalf of customers, you may have heard of the quick-fix pause and resume technology.

The PCI DSS compliance checklist for contact centres

Thursday, 21 January 2016 PCI DSS compliance

The PCI DSS  compliance checklist for contact centres
If your contact centre handles customer transactions and sensitive card data- the Payment Card Industry Data Security Standard (PCI DSS) is most likely something you’ve heard of.

Omnichannel vs. Multichannel customer service

Friday, 13 November 2015 Experience Portal

Omnichannel vs. Multichannel customer service
In an age where technology is rapidly changing and evolving, so too does the terminology that is partnered with it. Often this terminology is unclear.

'But we NEED to keep the PAN in call recordings.' Really?

Wednesday, 04 November 2015 PCI DSS compliance

'But we NEED to keep the PAN in call recordings.' Really?
As I've discussed before, I often hear call centre executives tell me that they retain the PAN in call recordings. One point which they claim makes it acceptable or sensible is:

'It's easy: we encrypt the PAN in our call recordings.' Really?

Wednesday, 04 November 2015

'It's easy: we encrypt the PAN in our call recordings.' Really?
1. You can't store sensitive authentication data in call recordings (for contact centres - the 3- or 4-digit CV2 security checksums).

Latest Data Breach: Why do companies still risk storing customer data?

Wednesday, 04 November 2015 PCI DSS compliance

Latest Data Breach: Why do companies still risk storing customer data?
With yet another high profile data breach hitting the headlines this week, it emphasises the absolute necessity for organisations to protect customer data...
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Tweets by @Eckoh

Eckoh (@Eckoh)

Eckoh (@Eckoh)

4 out of 4 - Eckoh CallGuard wins PCI Excellence award once again. Well done Eckoh. bit.ly/2GlKcDe #PCIDSS #Securepayments

Eckoh (@Eckoh)

Join our 20 minute webinar in partnership with @MastercardUK. Pay by Bank app - the new way for customers to pay without using their debit/credit card. Thursday 30th January 2020 @ 14:00 GMT. @PaybyBankapp insights.eckoh.com/acton/media/63…
Eckoh (@Eckoh)

Eckoh (@Eckoh)

The Eckoh team are at PCI London in Park Plaza Victoria. Come and say hello to our team members! they would love to share insights and knowledge around secure payment solutions for your contact centre. You can find more information about the event here: lnkd.in/gNkSVrs

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