Is your PCI DSS strategy killing your agility?
13 Aug 2019
Contact centers must protect customer card data - but the wrong PCI DSS strategy can hold back your business. Sometimes, only a security rethink will give you the freedom to thrive.
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DTMF masking doesn’t just enable secure keypad payment by phone, it also offers a much better customer experience
20 Jun 2019
The decision to switch to DTMF masking in order to take secure keypad payments by phone is often presented as something that’s for the benefit of the organization taking the payments. What’s often overlooked is the fact that switching to DTMF masking also offers significant benefits to end- customers.
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De-scoping your contact center - what vendors won't tell you
11 Mar 2019
How many customer payment channels do you have today? Securing all of them to PCI DSS standards can sometimes prove tricky.
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PCI DSS and PA DSS - busting the myths
22 Jan 2019
At Eckoh we speak to hundreds of customers and suppliers in the secure payment industry. As a result, we come across a number of misbeliefs surrounding compliance to PA and PCI Data Security Standards (DSS).
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Why your website needs Web chat
20 Nov 2018
The world's retail websites can be divided into two camps those with Live chat, and those who haven't added it ... yet. So why is now the right time to open up a new channel to your customers?
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How to create a business case for de-scoping your contact center from PCI DSS audit
2 Nov 2018
Removing your contact center from the scope of PCI DSS audit is a smart strategy - we call it 'de-scoping'. But how are you going to convince your business and senior management that it's the right move?
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PCI DSS compliance - Ten myths busted
31 Oct 2018
Confused about PCI DSS compliance? It's not surprising with the amount of different interpretations and myths circulating.
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How insurers can turn toxic overnight
27 Sep 2018
Are US insurance companies in danger of shooting themselves in the foot? Even the best of brands are at risk - if they get exposed in one vital area of customer care.
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How to de-risk your at-home agents
16 Aug 2018
How can US health insurers boost their agility by hiring more at-home agents to handle calls - without compromising data security? Forward-thinking companies have found the answer.
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BCBS companies lead way in medical data breach battle
3 Aug 2018
Healthcare identity theft and fraud is a fast-growing threat in the US, but some insurance organizations are getting the diagnosis spot on and the remedy is working.
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