Blog

The latest thinking from Eckoh

Exec Insight

Contact Center of the Future Part 2 - Agents

Monday, 27 January 2020 Contact Center, Exec Insight

Contact Center of the Future Part 2 - Agents
Who will work in the Contact Center of the Future? In this second part of our series, Ashley Burton, Head of Product at Eckoh, profiles the Agent of the Future – and the exciting ways they will evolve.

Contact Center of the Future Part 3 - Managers

Tuesday, 04 February 2020 Contact Center, Exec Insight

Contact Center of the Future Part 3 - Managers
The Contact Center of the Future will be a finely-tuned machine – using real-time data to optimize experiences. So, who’s at the controls? In this third instalment of our series, Ashley Burton, Head of Product at Eckoh, explores the future for Managers.

Contact Center of the Future Part 4 - Payments

Tuesday, 18 February 2020 Contact Center, Exec Insight

Contact Center of the Future Part 4 - Payments
How will customers make purchases via the Contact Center of the Future? In the fourth part of our series, Ashley Burton, Head of Product at Eckoh, examines what's ahead for payments.

Contact Center of the Future Part 5 - Voice

Tuesday, 03 March 2020 Contact Center, Exec Insight

Contact Center of the Future Part 5 - Voice
Voice channels will have a bigger say in how customers interact with the Contact Center of the Future. So says Ashley Burton, Head of Product at Eckoh, in this final instalment of his five-part series.

Contact Centers: Five predictions for 2018

Wednesday, 17 January 2018 Contact Center, Exec Insight

Contact Centers: Five predictions for 2018
The year ahead has been proclaimed the Year of the Dog, according to the Chinese zodiac. So will your contact center take a leap forward in 2018 or be among those whimpering in the background? Here are five ways to tell...

Five predictions to shake up contact centers in 2019

Thursday, 03 January 2019 Contact Center, Exec Insight

Five predictions to shake up contact centers in 2019
The world of contact centers is set for a big shake-up in 2019. That's the verdict of an Executive Insights report from Eckoh, which picks out five pressing issues and reveals how companies must respond to stay competitive.

Tweets by @Eckoh

Eckoh (@Eckoh)

You still have time to register for this free webinar! Join Ashley Burton tomorrow to see real examples of how contact centres have adapted under a new kind of pressure. #customerexpereince #remoteworking #contactcentre insights.eckoh.com/acton/media/63…
Eckoh (@Eckoh)

Eckoh (@Eckoh)

insights.eckoh.com/acton/media/63… Join our free, 15-minute webinar to see real examples of how some contact centres have adapted under pressure to maintain customer service and business continuity. #CustomerExperience #contactcentre #homeworking #businesscontinuity

Eckoh (@Eckoh)

Don't forget to register for our next webinar ‘Can compliance be a catalyst for transformation?' starting Tomorrow, 31 March @ 11am. Can’t make it? Sign up anyway and we'll email you a recording. #webinar #digitaltransformation #pcidss #pcicompliance insights.eckoh.com/acton/media/63…