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Contact Centers: Five predictions for 2018

Wednesday, 17 January 2018 Contact Center, Exec Insight

Contact Centers: Five predictions for 2018
The year ahead has been proclaimed the Year of the Dog, according to the Chinese zodiac. So will your contact center take a leap forward in 2018 or be among those whimpering in the background? Here are five ways to tell...

Five predictions to shake up contact centers in 2019

Thursday, 03 January 2019 Contact Center, Exec Insight

Five predictions to shake up contact centers in 2019
The world of contact centers is set for a big shake-up in 2019. That's the verdict of an Executive Insights report from Eckoh, which picks out five pressing issues and reveals how companies must respond to stay competitive.

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Eckoh is attending the 2019 North America Community Meeting at the Vancouver Convention Center West on September 17- 19th. #PCISSC Come and find us at booth #6 to find out about our secure payment solutions for contact centers. events.pcisecuritystandards.org/vancouver-2019/
Eckoh (@Eckoh)

Eckoh (@Eckoh)

With #EckohPAY, all customers have to do is navigate through the Interactive Voice Response (#IVR) by asking ‘pay my bill please’ to securely enter their card details. This saves valuable customer and agent time and is PCI DSS compliant. Find out more: bit.ly/2WhIwnX
Eckoh (@Eckoh)

Eckoh (@Eckoh)

It can be difficult to talk customers through an online problem if you cannot see what it is. This is where Eckoh's co-browsing solution comes in! Contact centre agents and customers can share screens for better clarity and advice: bit.ly/2LZ6GzI #contactcentres