Alarm bells over insurance contact centers and CNP
Imagine getting a burglar alarm fitted to your home. The company does a great job and you feel really secure. But then you overhear the fitters yelling your alarm's entry code to each other, across the crowded street outside. Would you be worried? If…
The Reality Gap: Five Dangerous Misconceptions of Telephone Payments
UK consumers have little understanding of the complexities surrounding the security of their personal data. They often fall prey to myths that could put them at risk, and expose their valuable data to hackers and criminals.
Sitting on a hot crowded train from London at the end of a working day tends to put people into a rather lethargic mood. The only thing breaking the silence of passengers reading or tapping away on laptops is often someone speaking on the phone.
Should We Use Pause and Resume to Meet PCI Compliance?
Are you seeking solutions to mitigate possible fraud, more specifically in your contact centers? If you process card payments on behalf of customers, you may have heard of the quick-fix pause and resume technology.