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Case Studies

Proving our solutions work

Eckoh Experience Portal improves agent and customer engagement

1st Central

Eckoh Experience Portal improves agent and customer engagement

Firmly established motor insurer provider chooses Eckoh Experience Portal to improve agent and customer experience.

Helping allpay and their housing association clients take secure payments

allpay

Helping allpay and their housing association clients take secure payments

A financial services business that provides payment solutions to local government, housing associations.

Giving a boost to end user customers with truly ‘genius’ online support

BMW

Giving a boost to end user customers with truly ‘genius’ online support

Technology that delivers customised support for clients to configure and buy their new cars.

Eckoh Experience Portal for Omnichannel and payments

BPO & Public Sector Organisation

Eckoh Experience Portal for Omnichannel and payments

Self-Service and ID&V solutions, delivered via the Eckoh Experience Portal for leading Public Sector body

Overcoming two obstacles with just one payment solution

Bromford Housing

Overcoming two obstacles with just one payment solution

Not for profit social enterprise providing homes, support, training and employment services across the UK.

Securing customer payments for global cruise passengers

Carnival UK

Securing customer payments for global cruise passengers
Securing customer payments for global cruise passengers

Global travel organisation, based in Miami, operating one of the largest cruise fleets in the world, with a UK contact centre.

Securing telephone payments to support financial and customer service operations

Client Financial Services

Securing telephone payments to support financial and customer service operations

Financial services organisation that also delivers customer service operations for its global clients.

Ensuring passenger security by preventing sensitive data being exposed

Comair

Ensuring passenger security by preventing sensitive data being exposed

A long established scheduled airline operating 28 aircraft to 11 destinations in South Africa.

Preventing sensitive data being stored or accessed to secure payments

CRC

Preventing sensitive data being stored or accessed to secure payments

A nationwide, cooperatively owned and operated 24x7 contact centre, central station and software provider.

Decommissioning contact centre hardware for London's Black Cab services

Dial a Cab

Decommissioning contact centre hardware for London's Black Cab services
Decommissioning contact centre hardware for London's Black Cab services

London’s famous Black Cab’s contact centre business, coordinating taxi requests for business and consumer customers.

Securing contact centre payments has enabled the business to grow

Foreign Exchange Business

Securing contact centre payments has enabled the business to grow

A company, with two contact centres, provides foreign exchange services, prepaid credit cards and international payments.

Increasing online sales by 13% by using Call Back to improve Customer Experience

Hayes Garden World

Increasing online sales by 13% by using Call Back to improve Customer Experience

One of the largest, garden centres in the north of England, having grown and traded on the same site for over 200 years.

CallGuard de-scopes office and at-home agents and improve customer satisfaction

Health Insurer

CallGuard de-scopes office and at-home agents and improve customer satisfaction

Global health insurance business that delivers pharmaceutical products direct to customers’ homes.

Chatbot delivers order tracking that never sleeps

High End Retailer

Chatbot delivers order tracking that never sleeps

Global retail fashion brand, present in over 40 countries, seeks automation to relieve contact centre agents.

Protecting customers from fraud and enabling a seamless customer service experience.

HIllarys

Protecting customers from fraud and enabling a seamless customer service experience.

Leading interior retailer, operating concession operations as well as a170-seat contact centre across the UK.

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