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Case Studies

Proving our solutions work

Taking the pressure off Ideal’s contact centre operation with Omnichannel solutions

Ideal Shopping

Taking the pressure off Ideal’s contact centre operation with Omnichannel solutions

Automated, secure payments plus Omnichannel solutions bring huge benefits

Secure Agent Payments helps save £millions and delivers true customer satisfaction

Insurance Business

Secure Agent Payments helps save £millions and delivers true customer satisfaction

A large global provider of insurance, annuities, and employee benefit programs with 90 million customers.

Increasing security of telephone payments for compliance and reduced risk

Insurance Intermediary Company

Increasing security of telephone payments for compliance and reduced risk

This international insurance intermediary group provides broking and underwriting services worldwide. 

Protecting customer card data and minimising risk across its health insurance policies

Laya Healthcare

Protecting customer card data and minimising risk across its health insurance policies

Laya Healthcare is the largest private health insurer in Ireland with over 500k members and 90m customers.

Anytime secure payments for 4million international pay-as-you-go customers

Lebara Group

Anytime secure payments for 4million international pay-as-you-go customers

A global telecoms business providing pay-as-you-go mobile SIM cards to international communities and migrant workers. 

Choice of agent or automated secure payments for leading unified comms provider

Maintel

Choice of agent or automated secure payments for leading unified comms provider

Eckoh has a strong strategic partnership with Maintel providing secure payment solutions through the ICON platform.

Extending the life of contact centre technology and ensure business as usual

Major UK Banking Group

Extending the life of contact centre technology and ensure business as usual

Major UK banking group covering several brands, seeks to maximise ROI on technology investment.

Secure payments without compromising award-winning customer service

Major UK DIY Retailer

Secure payments without compromising award-winning customer service

The UK’s largest Multi-Channel supplier of trade tools, workwear, plumbing and electrical essentials.

Fraudulent claims and the risk of fraud reduced for its 900k policyholders

Major UK Insurer

Fraudulent claims and the risk of fraud reduced for its 900k policyholders

Top 50 UK insurance company maintains its mutual status which helps to differentiate the business from others.

Automated payments cut the cost of collecting fines by 95%

Ministry of Justice

Automated payments cut the cost of collecting fines by 95%

The Courts’ Committee looked at EckohPAY as a solution, under increasing pressure to secure the payment of all issued fines.

Fast responses create great customer experience for leading mobile phone company

Mobile Telecoms Provider UK

Fast responses create great customer experience for leading mobile phone company

Award-winning UK mobile phone services provider and a Which? Recommended Provider for eight years.

Flexibility and cost savings through third party contact centre support

Mortgage-Asset Services Business

Flexibility and cost savings through third party contact centre support

Florida-bases business providing residential and commercial mortgages and asset management services.

De-scoping the contact centre to simplify PCI DSS compliance.

Motor Insurer

De-scoping the contact centre to simplify PCI DSS compliance.

Motor only, broker only insurance business.

Self-Service improves O2’s customer engagement efficiency

O2

Self-Service improves O2’s customer engagement efficiency

For seven consecutive years, O2 has been named ‘Number 1 Network for Customer Service Satisfaction’ by Ofcom.

Automated parcel tracking and 24x7 redelivery service - with no queuing

Parcelforce

Automated parcel tracking and 24x7 redelivery service - with no queuing

A courier and logistics service delivering to destinations worldwide, using an international partner network.

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