Case Studies

Proving our solutions work

Securing contact centre payments has enabled the business to grow

Foreign Exchange Business

Securing contact centre payments has enabled the business to grow

A company, with two contact centres, provides foreign exchange services, prepaid credit cards and international payments.

Improving lives by protecting sensitive payment card data from the risk of fraud

Global Life Sciences Business

Improving lives by protecting sensitive payment card data from the risk of fraud

Global US life sciences business, providing clinical laboratory, drug development and health care diagnostic services.

Increasing online sales by 13% by using Call Back to improve Customer Experience

Hayes Garden World

Increasing online sales by 13% by using Call Back to improve Customer Experience

One of the largest, garden centres in the north of England, having grown and traded on the same site for over 200 years.

CallGuard de-scopes office and at-home agents and improve customer satisfaction

Health Insurer

CallGuard de-scopes office and at-home agents and improve customer satisfaction

Global health insurance business that delivers pharmaceutical products direct to customers’ homes.

Securing payment and improving customer satisfaction for health insurer

Health Insurer Florida

Securing payment and improving customer satisfaction for health insurer

Leading health insurer with 8 million members in Florida.

Chatbot delivers order tracking that never sleeps

High End Retailer

Chatbot delivers order tracking that never sleeps

Global retail fashion brand, present in over 40 countries, seeks automation to relieve contact centre agents.

Protecting customers from fraud and enabling a seamless customer service experience.

HIllarys

Protecting customers from fraud and enabling a seamless customer service experience.

Leading interior retailer, operating concession operations as well as a170-seat contact centre across the UK.

PCI DSS compliance, secure payments and flexible, automated bookings system

Hotel Chain

PCI DSS compliance, secure payments and flexible, automated bookings system

The UK’s largest hotel chain with 785 hotels offering 72,000 rooms in city centres, suburbs and airports.

Taking the pressure off Ideal’s contact centre operation with Omnichannel solutions

Ideal Shopping

Taking the pressure off Ideal’s contact centre operation with Omnichannel solutions

Automoated, seucre payments plus Omnichannel solutions bring huge benefits

Secure Agent Payments helps saves £millions and delivers true customer satisfaction

Insurance Business

Secure Agent Payments helps saves £millions and delivers true customer satisfaction

A large global provider of insurance, annuities, and employee benefit programs with 90 million customers.

Increasing security of telephone payments for compliance and reduced risk

Insurance Intermediary Company

Increasing security of telephone payments for compliance and reduced risk

This international insurance intermediary group provides broking and underwriting services worldwide. 

Securing payments, achieving PCI DSS compliance and maximising investment.

Large Financial Services Business

Securing payments, achieving PCI DSS compliance and maximising investment.

Large US financial services business in Minneapolis, serving clients worldwide.

Protecting customer card data and minimising risk across its health insurance policies

Laya Healthcare

Protecting customer card data and minimising risk across its health insurance policies

Laya Healthcare is the largest private health insurer in Ireland with over 500k members and 90m customers.

Anytime secure payments for 4million international pay-as-you-go customers

Lebara Group

Anytime secure payments for 4million international pay-as-you-go customers

A global telecoms business providing pay-as-you-go mobile SIM cards to international communities and migrant workers. 

Choice of agent or automated secure payments for leading unified comms provider

Maintel

Choice of agent or automated secure payments for leading unified comms provider

Eckoh has a strong strategic partnership with Maintel providing secure payment solutions through the ICON platform.

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