Case Studies

Proving our solutions work

Extending the life of contact centre technology and ensure business as usual

Major UK Banking Group

Extending the life of contact centre technology and ensure business as usual

Major UK banking group covering several brands, seeks to maximise ROI on technology investment.

Secure payments without compromising award-winning customer service

Major UK DIY Retailer

Secure payments without compromising award-winning customer service

The UK’s largest Multi-Channel supplier of trade tools, workwear, plumbing and electrical essentials.

Fraudulent claims and the risk of fraud reduced for its 900k policyholders

Major UK Insurer

Fraudulent claims and the risk of fraud reduced for its 900k policyholders

Top 50 UK insurance company maintains its mutual status which helps to differentiate the business from others.

Bringing disparate systems together for real, tangible benefits to the bottom line

Major US Telecoms

Bringing disparate systems together for real, tangible benefits to the bottom line

A leading US telecoms business provides 3m customers with mobile, broadband, video and other communications services.

Major US Telecoms company

Major US Telecoms company

Major US Telecoms company

Protecting customer data, reducing business risk and achieving PCI DSS compliance by de-scoping their Card-not-Present transactions.

Major US Telecoms company

Major US Telecoms company

Major US Telecoms company

Protecting customer data, reducing business risk and achieving PCI DSS compliance by de-scoping their Card-not-Present transactions.

Automated payments cut the cost of collecting fines by 95%

Ministry of Justice

Automated payments cut the cost of collecting fines by 95%

The Courts’ Committee looked at EckohPAY as a solution, under increasing pressure to secure the payment of all issued fines.

Fast responses create great customer experience for leading mobile phone company

Mobile Telecoms Provider UK

Fast responses create great customer experience for leading mobile phone company

Award-winning UK mobile phone services provider and a Which? Recommended Provider for eight years.

Flexibility and cost savings through third party contact centre support

Mortgage-Asset Services Business

Flexibility and cost savings through third party contact centre support

Florida-bases business providing residential and commercial mortgages and asset management services.

De-scoping the contact centre to simplify PCI DSS compliance.

Motor Insurer

De-scoping the contact centre to simplify PCI DSS compliance.

Motor only, broker only insurance business.

Self-Service improves O2’s customer engagement efficiency

O2

Self-Service improves O2’s customer engagement efficiency

For seven consecutive years, O2 has been named ‘Number 1 Network for Customer Service Satisfaction’ by Ofcom.

Automated parcel tracking and 24x7 redelivery service - with no queuing

Parcelforce

Automated parcel tracking and 24x7 redelivery service - with no queuing

A courier and logistics service delivering to destinations worldwide, using an international partner network.

De-scoping the entire contact centre to meet PCI DSS and ensure payment security

Pelican Business

De-scoping the entire contact centre to meet PCI DSS and ensure payment security

Pelican Business Services is an award-winning provider of integrated business services.

The simplest secure payment solution to help small businesses around the world

Peninsula Group

The simplest secure payment solution to help small businesses around the world

A bsuiness services company with extended portfolio including HR, health and safet , insurance and employee wellbeing.

User friendly secure payment solutions for leading high street retailer

Pharmacy Retailer

User friendly secure payment solutions for leading high street retailer

The UK's leading pharmacy-led health and beauty retailer with 2,500 stores, online presence and one contact centre.

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