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Case Studies

Proving our solutions work

Automated parcel tracking and 24x7 redelivery service - with no queuing

Parcelforce

Automated parcel tracking and 24x7 redelivery service - with no queuing

A courier and logistics service delivering to destinations worldwide, using an international partner network.

De-scoping the entire contact centre to meet PCI DSS and ensure payment security

Pelican Business

De-scoping the entire contact centre to meet PCI DSS and ensure payment security

Pelican Business Services is an award-winning provider of integrated business services.

The simplest secure payment solution to help small businesses around the world

Peninsula Group

The simplest secure payment solution to help small businesses around the world

A bsuiness services company with extended portfolio including HR, health and safet , insurance and employee wellbeing.

User friendly secure payment solutions for leading high street retailer

Pharmacy Retailer

User friendly secure payment solutions for leading high street retailer

The UK's leading pharmacy-led health and beauty retailer with 2,500 stores, online presence and one contact centre.

Mobile Apps give power to NI customers with over 50 thousand downloads

Power NI

Mobile Apps give power to NI customers with over 50 thousand downloads

Northern Ireland’s largest electricity provider, they are part of the Viridian Group and currently supply homes, farms and businesses.

PCI DSS compliance, secure payments and flexible, automated bookings system

Premier Inn

PCI DSS compliance, secure payments and flexible, automated bookings system

The UK’s largest hotel chain with 785 hotels offering 72,000 rooms in city centres, suburbs and airports.

Self-Service passenger information, journey planning and fare details

Rail Delivery Group

Self-Service passenger information, journey planning and fare details

The main source of rail information in Britain, providing passengers with all they need to know about travelling by train.

Securing payments, achieving PCI DSS compliance and driving customer experience

RCI Financial Services

Securing payments, achieving PCI DSS compliance and driving customer experience

RCI Financial Services Ltd provides financial solutions to Renault and Nissan customers of new and used cars.

Increasing sales and customer support with Web Chat, Call-Back and Co-Browsing

RED Driving School

Increasing sales and customer support with Web Chat, Call-Back and Co-Browsing

Largest UK driving school operating across the UK and responsible forhelping over 100,000 learner drivers to pass their test.

Securing payments and achieving PCI DSS compliance to secure customers' business

Regtransfers

Securing payments and achieving PCI DSS compliance to secure customers' business

A private business, selling registration plates while embracing digital channels to enhance and grow its business.

Using Web Chat to significantly improve customer experience and ease pressure of agents.

Retailer Beauty-Cosmetics

Using Web Chat to significantly improve customer experience and ease pressure of agents.

Global cosmetics and beauty business seeking to increase engagement.

Achieving and maintaining PCI DSS compliance and growth

Retailer of Flooring

Achieving and maintaining PCI DSS compliance and growth

Multi-channel retailer offering flooring and decorating products to consumer and trade customers.

Automated payments generate 20% more customer payments than anticipated

South East Water

Automated payments generate 20% more customer payments than anticipated

South East Water is one of 21 regulated water supply companies, supplying 2.2 million people with quality drinking water.

Using Call-Back to improve engagement and prevent customers waiting in a queue

Studio Moderna

Using Call-Back to improve engagement and  prevent customers waiting in a queue

Omnichannel, multi-brand and direct-to-consumer electronic retailer in Central and Eastern Europe with 360m customers.

Securing telephone payments with innovative audio tokenisation

Target

Securing telephone payments with innovative audio tokenisation

Target offers financial and administrative software services to the financial sector – specifically large insurance companies.

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