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Case Studies

Proving our solutions work

Improving agent efficiency with a unified desktop interface

Telecommunications business

Improving agent efficiency with a unified desktop interface

A simpler solution to unifying agent desktops to reduce admin and support costs while improvomg agent performance.

Enhancing payment security for the UK’s largest water company

Thames Water

Enhancing payment security for the UK’s largest water company

A private utility company responsible for the public water supply and wastewater treatment in Greater London and the UK.

Making travelling around London easy and effective with Self-Service solutions.

Transport for London

Making travelling around London easy and effective with Self-Service solutions.

Transport for London (TfL) was created in 2000 and is the integrated body responsible for the Capital’s transport system.

Eckoh Experience Portal for customer engagement and secure payment solutions.

UK Government - Public Sector

Eckoh Experience Portal for customer engagement and secure payment solutions.

A division of the Home Office providing vital identity and travel documentation for British nationals worldwide.

Automated payments offer a secure multi-channel service for Welsh water users.

Welsh Water

Automated payments offer a secure multi-channel service for Welsh water users.

The sixth largest water company, serving over three million people in Wales.

Increasing customer contact channels brings better CX and channels of choice

Yodel

Increasing customer contact channels brings better CX and channels of choice

Yodel is a new parcel delivery and collection service brand as well as one of the largest couriers in the UK. 

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