Case Studies

Proving our solutions work

Securing payments, achieving PCI DSS compliance and driving customer experience

RCI Financial Services

Securing payments, achieving PCI DSS compliance and driving customer experience

RCI Financial Services Ltd provides financial solutions to Renault and Nissan customers of new and used cars.

Increasing sales and customer support with Web Chat, Call-Back and Co-Browsing

RED Driving School

Increasing sales and customer support with Web Chat, Call-Back and Co-Browsing

Largest UK driving school operating across the UK and responsible forhelping over 100,000 learner drivers to pass their test.

Securing payments and achieving PCI DSS compliance to secure customers' business

Regtransfers

Securing payments and achieving PCI DSS compliance to secure customers' business

A private business, selling registration plates while embracing digital channels to enhance and grow its business.

Using Web Chat to significantly improve customer experience and ease pressure of agents.

Retailer Beauty-Cosmetics

Using Web Chat to significantly improve customer experience and ease pressure of agents.

Global cosmetics and beauty business seeking to increase engagement.

Achieving and maintaining PCI DSS compliance and growth

Retailer of Flooring

Achieving and maintaining PCI DSS compliance and growth

Multi-channel retailer offering flooring and decorating products to consumer and trade customers.

Automated payments generate 20% more customer payments than anticipated

South East Water

Automated payments generate 20% more customer payments than anticipated

South East Water is one of 21 regulated water supply companies, supplying 2.2 million people with quality drinking water.

Using Call-Back to improve engagement and prevent customers waiting in a queue

Studio Moderna

Using Call-Back to improve engagement and  prevent customers waiting in a queue

Omnichannel, multi-brand and direct-to-consumer electronic retailer in Central and Eastern Europe with 360m customers.

Securing telephone payments with innovative audio tokenisation

Target

Securing telephone payments with innovative audio tokenisation

Target offers financial and administrative software services to the financial sector – specifically large insurance companies.

Securing agent payments for leading US telecoms business

Telecoms Provider US

Securing agent payments for leading US telecoms business

This Fortune 500 company is an American telecommunications company with HQ in Wisconsin and is the seventh-largest local exchange carrier in the U.S.

Enhancing payment security for the UK’s largest water company

Thames Water

Enhancing payment security for the UK’s largest water company

A private utility company responsible for the public water supply and wastewater treatment in Greater London and the UK.

Making travelling around London easy and effective with Self-Service solutions.

Transport for London

Making travelling around London easy and effective with Self-Service solutions.

Transport for London (TfL) was created in 2000 and is the integrated body responsible for the Capital’s transport system.

Eckoh Experience Portal for customer engagement and secure payment solutions.

UK Government - Public Sector

Eckoh Experience Portal for customer engagement and secure payment solutions.

A division of the Home Office providing vital identity and travel documentation for British nationals worldwide.

Automated payments offer a secure multi-channel service for Welsh water users.

Welsh Water

Automated payments offer a secure multi-channel service for Welsh water users.

The sixth largest water company, serving over three million people in Wales.

Increasing customer contact channels brings better CX and channels of choice

Yodel

Increasing customer contact channels brings better CX and channels of choice

Yodel is a new parcel delivery and collection service brand as well as one of the largest couriers in the UK. 

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