Case Studies

Proving our solutions work

Eckoh Experience Portal improves agent and customer engagement

1st Central

Eckoh Experience Portal improves agent and customer engagement

Firmly established motor insurer provider chooses Eckoh Experience Portal to improve agent and customer experience.

Helping allpay and their housing association clients take secure payments

allpay

Helping allpay and their housing association clients take secure payments

A financial services business that provides payment solutions to local government, housing associations.

Demonstrating that customer payments are as secure as their propane gas deliveries

AmeriGas

Demonstrating that customer payments are as secure as their propane gas deliveries

Largest propane gas company in the USA operating two data centres, one contact centre and 2,500 distribution centres.

Secure payments and PCI DSS compliance for apparel retailer

Apparel Retailer

Secure payments and PCI DSS compliance for apparel retailer

Leading US retailer with a growing global market seeking to secure contact centre payments and minimise risk. 

Giving a boost to end user customers with truly ‘genius’ online support

BMW

Giving a boost to end user customers with truly ‘genius’ online support

Technology that delivers customised support for clients to configure and buy their new cars.

Eckoh Experience Portal for Omnichannel and payments

BPO & Public Sector Organisation

Eckoh Experience Portal for Omnichannel and payments

Self-Service and ID&V solutions, delivered via the Eckoh Experience Portal for leading Public Sector body

Overcoming two obstacles with just one payment solution

Bromford Housing

Overcoming two obstacles with just one payment solution

Not for profit social enterprise providing homes, support, training and employment services across the UK.

Securing customer payments for global cruise passengers

Carnival UK

Securing customer payments for global cruise passengers
Securing customer payments for global cruise passengers

Global travel organisation, based in Miami, operating one of the largest cruise fleets in the world, with a UK contact centre.

Securing patients' personal and payment data when they’re most vulnerable

Children’s Hospital

Securing patients' personal and payment data when they’re most vulnerable

Large US hospital for children seeks to ensure they take their patients’ cardholder data as seriously as they do their health.

Securing telephone payments to support financial and customer service operations

Client Financial Services

Securing telephone payments to support financial and customer service operations

Financial services organisation that also delivers customer service operations for its global clients.

Ensuring passenger security by preventing sensitive data being exposed

Comair

Ensuring passenger security by preventing sensitive data being exposed

A long established scheduled airline operating 28 aircraft to 11 destinations in South Africa.

Preventing sensitive data being stored or accessed to secure payments

CRC

Preventing sensitive data being stored or accessed to secure payments

A nationwide, cooperatively owned and operated 24x7 contact centre, central station and software provider.

Preventing sensitive data being stored or accessed to secure payments (Copy)

CRC

Preventing sensitive data being stored or accessed to secure payments (Copy)

A nationwide, cooperatively owned and operated 24x7 contact centre, central station and software provider.

Compliance and uninterrupted customer engagement needs met with secure payments

Deluxe Corporation

Compliance and uninterrupted customer engagement needs met with secure payments

Financial services business advising small businesses and financial institutions, on business growth.

Decommissioning contact centre hardware for London's Black Cab services

Dial a Cab

Decommissioning contact centre hardware for London's Black Cab services
Decommissioning contact centre hardware for London's Black Cab services

London’s famous Black Cab’s contact centre business, coordinating taxi requests for business and consumer customers.

[12 3 4 5  >>