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The latest thinking from Eckoh

Combatting fraud in the contact centre – top tips

Wednesday, 29 August 2018 PCI DSS compliance

Combatting fraud in the contact centre – top tips
CNP crime is still predicted to rise continuously so it's important not to get complacent as there are still traps that criminals are just waiting to exploit.

How to tame the Social Media monster

Thursday, 23 August 2018 Omnichannel

How to tame the Social Media monster
Social Media is the customer’s voice and your agents’ ears. But are you able to tame this powerful engagement channel - rather than letting it spin out of control? Now it's possible.

BCBS companies lead way in medical data breach battle

Thursday, 23 August 2018 PCI DSS compliance

BCBS companies lead way in medical data breach battle
Healthcare identity theft and fraud is a fast-growing threat in the US, but some insurance organisations are getting the diagnosis spot on and the remedy is working.

Good news - great CX without the disruption

Tuesday, 21 August 2018 Engagement

Good news - great CX without the disruption
The nirvana of Omni-Channel CX may seem a million miles away, especially if you lack many of the new channels that people expect today. Perhaps your current contact centre infrastructure feels dated and you’re worried how you’re going to achieve that differentiation over your competitors.

Save your customers from 'agent lucky dip' nightmare.

Wednesday, 15 August 2018 Omnichannel

Save your customers from 'agent lucky dip' nightmare.
When customers call your contact centre, is it a lottery whether they get the right answers? With one significant change, it's possible to make sure every customer gets exactly what they need and fast.

Chatbots – is it love at first click?

Thursday, 09 August 2018 Omnichannel

Chatbots – is it love at first click?
Love them or hate them, Chatbots are now being taken deadly seriously. They can boost customer loyalty and save a fortune for enterprises if contact centres use them in the right way.

Customer power: Threat or opportunity?

Thursday, 02 August 2018 Engagement

Customer power: Threat or opportunity?
Are you finding today's customers more demanding, volatile and ready to flex their muscles? If so, then a new e-Guide will help your contact centre to engage with them not as enemies but as allies.

How to thrive in travel & hospitality boom

Wednesday, 25 July 2018 Experience Portal, Travel-Leisure

How to thrive in travel & hospitality boom
Travel and hospitality is a booming sector world-wide. But how can existing players compete successfully against waves of agile start-ups, eager to plunder their market share?

Web Chat: What else delivers nearly x20 payback?

Tuesday, 24 July 2018 Omnichannel

Web Chat: What else delivers nearly x20 payback?
When it comes to return on investment, the figures for Web chat are worth shouting about: For every pound you spend, you could earn close to 20. The proof is out there.

Steering clear of the vendor agenda

Monday, 23 July 2018 Contact Centre

Steering clear of the vendor agenda
Ever thought third party contact centre support was a bluff? Afterall, surely the vendor knows their product best and is therefore in the best place to support it – aren’t they? Well, think again, there’s more to this than meets the eye.

Why Web Chat agents are super-heroes

Wednesday, 11 July 2018 Omnichannel

Why Web Chat agents are super-heroes
When customers are about to abandon your website and hate the idea of calling your contact centre, then it's time to throw them a lifeline. Overwhelming research suggests that Web Chat is a powerful way to save sales and delight customers.

Self-Service - what's your emotional response?

Friday, 29 June 2018 Self-Service

Self-Service - what's your emotional response?
The words 'self service' can trigger a range of emotional responses ... fear, cynicism, wonder and maybe even bewilderment. So what's the right reaction when it comes to Self-Service for customer engagement?

PCI DSS: What's the cost of DIY compliance vs de-scoping?

Tuesday, 05 June 2018 PCI DSS compliance

PCI DSS: What's the cost of DIY compliance vs de-scoping?
Tackling PCI DSS compliance can feel like you're battling with hydra from Greek mythology ... the moment you think you’re making progress, the monster grows another head. So, is it time to hand the job to someone with more firepower?

Customers – what do they look like?

Thursday, 31 May 2018 Engagement

Customers – what do they look like?
What are your characteristics, habits and preferences? Once you’ve listed those you’ve got just one customer profile – your own. Remember you’re a customer too. But, is everyone like you? Disappointed as you may be, it’s unlikely. So how do you get to know the rest?

Customer power: Who's calling the shots now?

Friday, 25 May 2018 Engagement

Customer power: Who's calling the shots now?
Organisations are waking up to a simple truth: They're not in control any more ... the customer rules. So how can companies succeed in this new world?
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Eckoh (@Eckoh)

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Home-working agents can still take secure payments. Eckoh is providing free consultative advice that can help you get up and running fast. We’re ready to help so get in touch. #heretohelp #contactcentre #remoteworking #PCIDSS eckoh.com/homeworking-so…
Eckoh (@Eckoh)

Eckoh (@Eckoh)

For free advice and guidance on how to maintain secure payment controls and PCI DSS compliance for remote/homeworking agents, contact us now. #contactcentre #remoteworking #homeworking #PCIDSS eckoh.com/homeworking-so…

Eckoh (@Eckoh)

Our latest webinar, by Ashley Burton, Eckoh’s Head of Product, interprets the theme of ‘time to think bigger’ from a customer perspective and asks the question ‘can compliance be a catalyst for transformation? Book your Webinar slot today! bit.ly/2wdUBj3

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