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The latest thinking from Eckoh

How to combat customer rage on social media

Wednesday, 28 February 2018 Omnichannel

How to combat customer rage on social media
Do you often feel powerless against customers who rant about your brand on social media? If so, then it's time for your contact centre to fight back.

Break free from the contact centre support trap

Wednesday, 21 February 2018 Contact Centre

Break free from the contact centre support trap
Is worsening vendor support for your contact centre systems being used to pressure you into upgrading? If so, there's an easy way out — and it could save you a fortune.

PCI DSS: What's the cost of doing nothing?

Wednesday, 14 February 2018 PCI DSS compliance

PCI DSS: What's the cost of doing nothing?
Most of us hate petty rules and red tape, and if there’s no penalty for non-compliance we tend to turn a blind eye. But is PCI DSS something that merchants can ignore — or does neglect come at a devastating price?

Unified agent desktops: Five revealing questions to ask

Monday, 05 February 2018 Contact Centre

Unified agent desktops: Five revealing questions to ask
A unified desktop for agents is essential if you want your contact centre to maximise efficiency and drive up sales. But which desktop solution leads the pack? It's time to ask difficult questions.

Making friends with Chatbots

Tuesday, 30 January 2018 Omnichannel

Making friends with Chatbots
It's suggested that we make friends with Chatbots because they never sleep. What else could they help you with?

Travel agents: How to book your PCI DSS journey the easy way

Monday, 22 January 2018 PCI DSS compliance

Travel agents: How to book your PCI DSS journey the easy way
Travel agents are being forced to embark on a vital journey — to PCI DSS compliance. But the question is: Do you want a first-class experience or a risky, white-knuckle ride?

Travel agents: Why card payment rules could leave you out in the cold

Tuesday, 09 January 2018 PCI DSS compliance, Travel-Leisure

Travel agents: Why card payment rules could leave you out in the cold
A winter wind is howling through the travel industry — at exactly the time when travel agents want to be cashing in on summer bookings. So why the big chill?

Is contact centre conflict sabotaging your profitability?

Monday, 11 December 2017 Contact Centre

Is contact centre conflict sabotaging your profitability?
Is your contact centre hiding a dark secret: Important systems are simply refusing to share the same desktop? If so, then your agents, customers and sales will pay a heavy price.

Is your contact centre the panto villain?

Wednesday, 06 December 2017 Experience Portal

Is your contact centre the panto villain?
Is your contact centre more of an Ugly Sister than a potential princess? If so, take action — before you hear the boos coming from customers.

Agent desktops: How to have your cake and eat it

Tuesday, 28 November 2017 Contact Centre

Agent desktops: How to have your cake and eat it
The iPhone X has arrived — 10 years since Apple launched its first iconic handset. Today, contact centres should learn a simple truth from the device's runaway success: It's possible to have your cake and eat it.

Not yet convinced about PCI DSS compliance?

Thursday, 23 November 2017 PCI DSS compliance

Not yet convinced about PCI DSS compliance?
Recent survey commissioned by Eckoh and carried out by Contact Babel reveals some very interesting evidence that not all contact centres are complying with the PCI DSS.

Chatbots - what’s there to be scared of?

Monday, 13 November 2017 Omnichannel

Chatbots - what’s there to be scared of?
Fear is a funny thing. Sometimes it can drive us forward to get us out of danger and sometimes it can hold us back, crippling our decision making and preventing creativity and innovation.

Who's planning to spoil your contact centre upgrade party?

Thursday, 02 November 2017 Contact Centre

Who's planning to spoil your contact centre upgrade party?
New call centre technology on the way? If so, then what might stop you from capitalising on all the benefits? You may be surprised at what's worrying senior executives.

Why what you say matters in contact centres

Monday, 30 October 2017 PCI DSS compliance

Why what you say matters in contact centres
Like so many things, the more we learn and evolve the more aspects emerge that reveal potentially dangerous or risky activities.

Need to escape - from a 'forced' contact centre upgrade?

Monday, 23 October 2017 Contact Centre

Need to escape - from a 'forced' contact centre upgrade?
'You can take it or leave it!' Ever had that said to you? Maybe the last time it happened was after you complained about a terrible meal at a charmless restaurant? But have you ever heard it from your contact centre technology vendor?
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Eckoh can help you fix problems with your #Avaya systems, and can also take the lead in resolving issues with integrated components, such as Web Services/CTI/ PBX. Come to Eckoh for cost-effective expert Avaya support: bit.ly/2VO3B9x #contactcentres
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