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The latest thinking from Eckoh

Make secure payments one of your USPs

Friday, 05 October 2018 PCI DSS compliance

Make secure payments one of your USPs
How can you translate growing consumer unease about data protection into a competitive advantage for your business? The answer can be summed up in two words: Secure payments.

Don’t let technology vendors hold you to ransom

Friday, 14 September 2018 Contact Centre

Don’t let technology vendors hold you to ransom
Many IT professionals feel that contact centre technology companies use their status as the manufacturer to ransom premium support charges.

Data breaches: embedding security is your secret weapon

Friday, 14 September 2018 PCI DSS compliance

Data breaches: embedding security is your secret weapon
The cost of data security breaches is rising - but few companies have realised that automation can help protect sensitive information and save them a fortune, according to a top report.

How insurers can turn toxic overnight

Monday, 10 September 2018 Insurance, PCI DSS compliance

How insurers can turn toxic overnight
Are UK insurance companies in danger of shooting themselves in the foot? Even the best of brands are at risk — if they get exposed in one vital area of customer care.

Is your mending getting in the way of great CX?

Monday, 10 September 2018 Engagement

Is your mending getting in the way of great CX?
Sometimes you just have to admit it. Something you bought a while ago that, at the time, had all the bells and whistles you wanted, is now not looking so new anymore. Perhaps there are patches covering gaps in the original product. Is it a bit frayed around the edges? The same could be true for your IVR.

Who are the culprits?

Monday, 10 September 2018 PCI DSS compliance

Who are the culprits?
Cardholder data can be exposed during agent-to-customer interactions, captured by call recordings, and stored within computer systems. But who’s at the heart of the fraud taking place?

Data breach bombshell: Report reveals all

Thursday, 30 August 2018 PCI DSS compliance

Data breach bombshell: Report reveals all
A new study into the impact of a data breach makes explosive reading — especially when you discover the true cost of losing customer trust. However, with the right solutions, you can diffuse the problem safely.

Combatting fraud in the contact centre – top tips

Wednesday, 29 August 2018 PCI DSS compliance

Combatting fraud in the contact centre – top tips
CNP crime is still predicted to rise continuously so it's important not to get complacent as there are still traps that criminals are just waiting to exploit.

How to tame the Social Media monster

Thursday, 23 August 2018 Omnichannel

How to tame the Social Media monster
Social Media is the customer’s voice and your agents’ ears. But are you able to tame this powerful engagement channel - rather than letting it spin out of control? Now it's possible.

BCBS companies lead way in medical data breach battle

Thursday, 23 August 2018 PCI DSS compliance

BCBS companies lead way in medical data breach battle
Healthcare identity theft and fraud is a fast-growing threat in the US, but some insurance organisations are getting the diagnosis spot on and the remedy is working.

Good news - great CX without the disruption

Tuesday, 21 August 2018 Engagement

Good news - great CX without the disruption
The nirvana of Omni-Channel CX may seem a million miles away, especially if you lack many of the new channels that people expect today. Perhaps your current contact centre infrastructure feels dated and you’re worried how you’re going to achieve that differentiation over your competitors.

Save your customers from 'agent lucky dip' nightmare.

Wednesday, 15 August 2018 Omnichannel

Save your customers from 'agent lucky dip' nightmare.
When customers call your contact centre, is it a lottery whether they get the right answers? With one significant change, it's possible to make sure every customer gets exactly what they need and fast.

Customer power: Threat or opportunity?

Thursday, 02 August 2018 Engagement

Customer power: Threat or opportunity?
Are you finding today's customers more demanding, volatile and ready to flex their muscles? If so, then a new e-Guide will help your contact centre to engage with them not as enemies but as allies.

How to thrive in travel & hospitality boom

Wednesday, 25 July 2018 Experience Portal, Travel-Leisure

How to thrive in travel & hospitality boom
Travel and hospitality is a booming sector world-wide. But how can existing players compete successfully against waves of agile start-ups, eager to plunder their market share?

Web Chat: What else delivers nearly x20 payback?

Tuesday, 24 July 2018 Omnichannel

Web Chat: What else delivers nearly x20 payback?
When it comes to return on investment, the figures for Web chat are worth shouting about: For every pound you spend, you could earn close to 20. The proof is out there.
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Latest Blog Items

Tweets by @Eckoh

Eckoh (@Eckoh)

Eckoh (@Eckoh)

Interactive quiz: Is your CX a winner or loser in the COVID-19 era? Four simple questions will help you find out, and show you what to do next. #contactcentre #CX #customerexperience #resiliency bit.ly/3bje2qM
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Eckoh wins a six-year Capita and TfL contract renewal worth £4m to provide services to the Congestion Charge as well as the new Ultra and Low Emissions Zone project. bit.ly/30UoGRo #securepayments #contactcentres
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Planning to retain some of your home working agents when your contact centre moves back to the office? bit.ly/30sDSEU #securepayments #ContactCenter

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