Latest Blog Items
Monday, 27 January 2020 Contact Centre of the Future Part 2 - AgentsWho will work in the Contact Centre of the Future? In this second part of our series, Ashley Burton, Head of Product at Eckoh, profiles the Agent of the Future – and the exciting ways they will evolve.
Tuesday, 21 January 2020 PCI DSS compliance – can you see the hidden threatsTitanic differences in de-scoping vendors
Tuesday, 14 January 2020 Challenge #4: Customers get stuck serving themselvesIf your customers hit problems that stop them from purchasing online or completing important information, can you step in heroically — and save the day? Every company needs a lifeguard.