×

We notice that you’re on our UK site, the version that serves your region is the US Eckoh site.

Go to US site. Stay on UK site

Blog

The latest thinking from Eckoh

Contact Centre

Contact centre safe from fraud? Think again

Thursday, 11 July 2019 Contact Centre, PCI DSS compliance

Contact centre safe from fraud? Think again
Contact centre crime is on the rise — but the big scandal is the time and money being wasted on tackling it the wrong way. Put simply, organisations need a new strategy, fast.

Nine things that bug you about PCI DSS compliance

Tuesday, 16 April 2019 Contact Centre, Experience Portal, PCI DSS compliance

Nine things that bug you about PCI DSS compliance
Compliance with the Payment Card Industry Data Security Standard (PCI DSS) helps companies to demonstrate they can process card payments securely and reduce card fraud.

Why Call Recording matters to your contact centre.

Friday, 08 February 2019 Contact Centre

Why Call Recording matters to your contact centre.
The increased range of communications devices – mobiles, home landlines, VoIP phones for example - means that contact centres today need to consider widening the types of calls that they record.

Tackling the pain of switching contact centre vendors

Thursday, 25 October 2018 Contact Centre

Tackling the pain of switching contact centre vendors
Worried about facing the backlash from your current contact centre technology provider when you decide to move on? It’s becoming a common occurrence and it can put organizations off.

Don’t let technology vendors hold you to ransom

Friday, 14 September 2018 Contact Centre

Don’t let technology vendors hold you to ransom
Many IT professionals feel that contact centre technology companies use their status as the manufacturer to ransom premium support charges.

What if your contact centre was a car?

Thursday, 06 September 2018 Contact Centre

What if your contact centre was a car?
Imagine, you buy a car and you buy a three-year care plan so all your servicing and repairs are covered. After three years you opt for an extended care plan for another two years - it's a bit more expensive, but the car is doing just what you need and you don't want to change.

There may be trouble ahead

Wednesday, 05 September 2018 Contact Centre

There may be trouble ahead
When a vendor announces the end of support for a contact centre system or application you may feel the pressure to upgrade. But, going with the flow and upgrading brings its own set of risks. Here are some things to think about…

Break free from the contact centre support trap

Wednesday, 21 February 2018 Contact Centre

Break free from the contact centre support trap
Is worsening vendor support for your contact centre systems being used to pressure you into upgrading? If so, there's an easy way out — and it could save you a fortune.

Unified agent desktops: Five revealing questions to ask

Monday, 05 February 2018 Contact Centre

Unified agent desktops: Five revealing questions to ask
A unified desktop for agents is essential if you want your contact centre to maximise efficiency and drive up sales. But which desktop solution leads the pack? It's time to ask difficult questions.

Is contact centre conflict sabotaging your profitability?

Monday, 11 December 2017 Contact Centre

Is contact centre conflict sabotaging your profitability?
Is your contact centre hiding a dark secret: Important systems are simply refusing to share the same desktop? If so, then your agents, customers and sales will pay a heavy price.

Agent desktops: How to have your cake and eat it

Tuesday, 28 November 2017 Contact Centre

Agent desktops: How to have your cake and eat it
The iPhone X has arrived — 10 years since Apple launched its first iconic handset. Today, contact centres should learn a simple truth from the device's runaway success: It's possible to have your cake and eat it.

Who's planning to spoil your contact centre upgrade party?

Thursday, 02 November 2017 Contact Centre

Who's planning to spoil your contact centre upgrade party?
New call centre technology on the way? If so, then what might stop you from capitalising on all the benefits? You may be surprised at what's worrying senior executives.

Need to escape - from a 'forced' contact centre upgrade?

Monday, 23 October 2017 Contact Centre

Need to escape - from a 'forced' contact centre upgrade?
'You can take it or leave it!' Ever had that said to you? Maybe the last time it happened was after you complained about a terrible meal at a charmless restaurant? But have you ever heard it from your contact centre technology vendor?

Who can you really trust with your contact centre tech?

Monday, 02 October 2017 Contact Centre

Who can you really trust with your contact centre tech?
Trust is a rare commodity in these days of 'fake news', dodgy diesel emissions and less-than-honest social media profiles. But trust is essential for business ... especially when it relates to the smooth-running of your contact centre systems.

Are you sending your agents into a gunfight armed with a penknife?

Tuesday, 30 May 2017 Contact Centre

Are you sending your agents into a gunfight armed with a penknife?
In today’s competitive field, providing best possible customer experience has to be a priority. Rising expectations put pressure on contact centre agents.
[12  >>  

Latest Blog Items

Tweets by @Eckoh

Eckoh (@Eckoh)

Eckoh (@Eckoh)

Are you finding it difficult to find continued vendor support for your legacy #Aspect® systems? Eckoh is here to help and can save you 30-40% in support costs: bit.ly/2YqhzMp #contactcentre
Eckoh (@Eckoh)

Eckoh (@Eckoh)

With Eckoh's Experience Portal you can access all the engagement channels and payment solutions you need to truly transform customer engagement, protect customer data and achieve PCI DSS compliance: bit.ly/2JcdlSq #pcidsscompliance #contactcentre
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Call recording is increasingly required by many organisations to comply with regulations, for training purposes or for legal reasons. Eckoh’s solution offers a simple, PCI DSS compliant solution for #callrecording in #contactcentres. Find out more: bit.ly/2x9r7zE

  • icon facebook
  • icon twitter
  • icon linkedin
  • icon youtube