Latest Blog Items
Monday, 18 November 2019 Stop sending our customers awayNot so long ago, we were excited about the amazing ROI that contact centres could expect from Web Chat. It hasn’t disappointed - the proof is out there. So what more can you expect once you can pay in chat too?
Tuesday, 12 November 2019 Don’t deny your customers the ability to paye-Wallet Payments mean you can offer every possible payment channel to your customers
Wednesday, 30 October 2019 Challenge #1: Your agents are swamped with basic questionsAre your contact centre agents getting swamped with repetitive low-value questions — preventing callers with bigger issues from getting through? If so, it's time to take action.