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Exec Insight

The Contact Centre of the Future - part 1 - Customers

Tuesday, 01 October 2019 Contact Centre, Exec Insight

The Contact Centre of the Future - part 1 - Customers
What will the Contact Centre of the Future look like? In a five-part series, Ashley Burton, Head of Product at Eckoh, explores the radical changes ahead – starting with a new breed of customer that's emerging.

Executive Insight - continuous customer service from Omnichannel to Omnipresent

Thursday, 14 March 2019 Engagement, Exec Insight, Experience Portal

Executive Insight - continuous customer service from Omnichannel to Omnipresent
Ashley Burton, Head of Product at Eckoh identifies the underlying trends that will keep contact centres one step ahead.

The power of speech recognition in IVR

Friday, 15 February 2019 Exec Insight, PCI DSS compliance

The power of speech recognition in IVR
The voice revolution is here, and it’s here to stay. Alexa, Siri and Google Voice Assistant have given consumers not only the appetite to ask for whatever they want but also the technology.

Five predictions to shake up contact centres in 2019

Wednesday, 02 January 2019 Exec Insight

Five predictions to shake up contact centres in 2019
The world of contact centres is set for a big shake-up in 2019. That's the verdict of an Executive Insights report from Eckoh, which picks out five pressing issues and reveals how companies must respond to stay competitive.

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Eckoh (@Eckoh)

Eckoh (@Eckoh)

𝗡𝗘𝗪𝗦: Eckoh comments on the recently released Verizon Payment Security Report 2019, which highlights the disappointing drop in PCI DSS compliance for the second year in a row. Compliance now stands at just 36.7% worldwide. Read more: bit.ly/2Kja1WW #PCIDSS #Verizon
Eckoh (@Eckoh)

Eckoh (@Eckoh)

At Eckoh, we take the process of certifying our expertise seriously. As a result, we work to achieve reputable certifications to assure customers and investors that we meet the highest standards. Find out more: bit.ly/2xjS8AC #certified #accredited
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Each year at Eckoh, we choose a #charity to support in our various Christmas #fundraising events. This year, Herts Young Homeless was nominated. We feel it is a very worthwhile cause that we look forward to raising money for! Read the news article: bit.ly/2CNEj09

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