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Exec Insight

Contact Centre of the Future Part 5 - Voice

Tuesday, 03 March 2020 Contact Centre, Exec Insight

Contact Centre of the Future Part 5 - Voice
Voice channels will have a bigger say in how customers interact with the Contact Centre of the Future. So says Ashley Burton, Head of Product at Eckoh, in this final instalment of his five-part series.

Contact Centre of the Future Part 4 - Payments

Tuesday, 18 February 2020 Contact Centre, Exec Insight

Contact Centre of the Future Part 4 - Payments
How will customers make purchases via the Contact Centre of the Future? In the fourth part of our series, Ashley Burton, Head of Product at Eckoh, examines what's ahead for payments.

Contact Centre of the Future Part 3 - Managers

Tuesday, 04 February 2020 Contact Centre, Exec Insight

Contact Centre of the Future Part 3 - Managers
The Contact Centre of the Future will be a finely-tuned machine – using real-time data to optimise experiences. So who’s at the controls? In this third instalment in our series, Ashley Burton, Head of Product at Eckoh, explores the future for Managers.

Contact Centre of the Future Part 2 - Agents

Monday, 27 January 2020 Contact Centre, Exec Insight

Contact Centre of the Future Part 2 - Agents
Who will work in the Contact Centre of the Future? In this second part of our series, Ashley Burton, Head of Product at Eckoh, profiles the Agent of the Future – and the exciting ways they will evolve.

The Contact Centre of the Future - part 1 - Customers

Monday, 06 January 2020 Contact Centre, Exec Insight

The Contact Centre of the Future - part 1 - Customers
What will the Contact Centre of the Future look like? In a five-part series, Ashley Burton, Head of Product at Eckoh, explores the radical changes ahead – starting with a new breed of customer that's emerging.

Executive Insight - continuous customer service from Omnichannel to Omnipresent

Thursday, 14 March 2019 Engagement, Exec Insight, Experience Portal

Executive Insight - continuous customer service from Omnichannel to Omnipresent
Ashley Burton, Head of Product at Eckoh identifies the underlying trends that will keep contact centres one step ahead.

The power of speech recognition in IVR

Friday, 15 February 2019 Exec Insight, PCI DSS compliance

The power of speech recognition in IVR
The voice revolution is here, and it’s here to stay. Alexa, Siri and Google Voice Assistant have given consumers not only the appetite to ask for whatever they want but also the technology.

Five predictions to shake up contact centres in 2019

Wednesday, 02 January 2019 Exec Insight

Five predictions to shake up contact centres in 2019
The world of contact centres is set for a big shake-up in 2019. That's the verdict of an Executive Insights report from Eckoh, which picks out five pressing issues and reveals how companies must respond to stay competitive.

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Home-working agents can still take secure payments. Eckoh is providing free consultative advice that can help you get up and running fast. We’re ready to help so get in touch. #heretohelp #contactcentre #remoteworking #PCIDSS eckoh.com/homeworking-so…
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For free advice and guidance on how to maintain secure payment controls and PCI DSS compliance for remote/homeworking agents, contact us now. #contactcentre #remoteworking #homeworking #PCIDSS eckoh.com/homeworking-so…

Eckoh (@Eckoh)

Our latest webinar, by Ashley Burton, Eckoh’s Head of Product, interprets the theme of ‘time to think bigger’ from a customer perspective and asks the question ‘can compliance be a catalyst for transformation? Book your Webinar slot today! bit.ly/2wdUBj3

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