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Exec Insight

Executive Insight - continuous customer service from Omnichannel to Omnipresent

Thursday, 14 March 2019 Engagement, Exec Insight, Experience Portal

Executive Insight - continuous customer service from Omnichannel to Omnipresent
Ashley Burton, Head of Product at Eckoh identifies the underlying trends that will keep contact centres one step ahead.

The power of speech recognition in IVR

Friday, 15 February 2019 Exec Insight, PCI DSS compliance

The power of speech recognition in IVR
The voice revolution is here, and it’s here to stay. Alexa, Siri and Google Voice Assistant have given consumers not only the appetite to ask for whatever they want but also the technology.

Five predictions to shake up contact centres in 2019

Wednesday, 02 January 2019 Exec Insight

Five predictions to shake up contact centres in 2019
The world of contact centres is set for a big shake-up in 2019. That's the verdict of an Executive Insights report from Eckoh, which picks out five pressing issues and reveals how companies must respond to stay competitive.

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Eckoh (@Eckoh)

Eckoh (@Eckoh)

Is your contact centre protecting customer card data with expensive sticking plasters? If so, then don't be surprised if fraudsters tear through. You'll need a radical rethink to stop criminals. Read more: bit.ly/34BFL2m #PCIDSS #contactcentre
Eckoh (@Eckoh)

Eckoh (@Eckoh)

It's the week of the 2019 North America Community Meeting! You'll be able to find us exhibiting at booth #6 at the Vancouver Convention Center West, on September 17- 19th. #PCISSC #SecurePaymentSolutions events.pcisecuritystandards.org/vancouver-2019/
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Today your customer comes into contact with your business in new and exciting ways, which challenges how you provide good customer service. With Eckoh's Experience Portal, you can deploy #chatbots, #selfservice, automated payments, messaging and more: bit.ly/2JcdlSq

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