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Exec Insight

Executive Insight - continuous customer service from Omnichannel to Omnipresent

Thursday, 14 March 2019 Engagement, Exec Insight, Experience Portal

Executive Insight - continuous customer service from Omnichannel to Omnipresent
Ashley Burton, Head of Product at Eckoh identifies the underlying trends that will keep contact centres one step ahead.

The power of speech recognition in IVR

Friday, 15 February 2019 Exec Insight, PCI DSS compliance

The power of speech recognition in IVR
The voice revolution is here, and it’s here to stay. Alexa, Siri and Google Voice Assistant have given consumers not only the appetite to ask for whatever they want but also the technology.

Five predictions to shake up contact centres in 2019

Wednesday, 02 January 2019 Exec Insight

Five predictions to shake up contact centres in 2019
The world of contact centres is set for a big shake-up in 2019. That's the verdict of an Executive Insights report from Eckoh, which picks out five pressing issues and reveals how companies must respond to stay competitive.

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Tweets by @Eckoh

Eckoh (@Eckoh)

Eckoh (@Eckoh)

We were able to help Hayes Garden World increase conversion rates and optimise their customer service by providing them with our Call-Back and Co-Browsing solutions. With online sales increasing by 13%, they were very pleased with the results. Read more: bit.ly/2thqO3J
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Some companies have chosen not to migrate from their legacy Aspect® solutions over to the cloud, but this does not mean having to miss out on proper support. Eckoh offers affordable expert third-party support for your legacy #Aspect® systems: bit.ly/2EEVToD
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Final day of #BIBA2019! Come and visit us at stand C83. We would love to share insights and knowledge with you around secure payment solutions and call recording. #paymentsolutions

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