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The latest thinking from Eckoh

Omnichannel

Chatbots - what’s there to be scared of?

Monday, 13 November 2017 Omnichannel

Chatbots - what’s there to be scared of?
Fear is a funny thing. Sometimes it can drive us forward to get us out of danger and sometimes it can hold us back, crippling our decision making and preventing creativity and innovation.

Chatbots: Are you with us or against us?

Thursday, 12 October 2017 Omnichannel

Chatbots: Are you with us or against us?
What's yours called Siri, Alexa or something else? Soon, most businesses will have a chatbot, whirring away alongside human contact centre agents. In fact, all the tech you need is now within easy reach.

Why your website needs Web Chat

Tuesday, 02 May 2017 Omnichannel

Why your website needs Web Chat
The world's retail websites can be divided into two camps those with Web Chat, and those who haven't added it ... yet. So why is now the right time to open up a new channel to your customers?

Secure Payments Is a Breakthrough Moment for Web Chat

Wednesday, 08 February 2017 Omnichannel, PCI DSS compliance

Secure Payments Is a Breakthrough Moment for Web Chat
The advance of Live Chat as a customer contact channel seems unstoppable — and now it's just stepped up a gear with news that agents can take secure payments during sessions for the first time.

Living in a Omnichannel world

Tuesday, 27 September 2016 Omnichannel

Living in a Omnichannel world
It started with a text…This morning I received a text from my bank advising me of my latest balance. I wanted to query a payment and so went onto the smartphone app.
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Latest Blog Items

  • What if your contact centre was a car?

    Wednesday, 19 February 2020 What if your contact centre was a car?

    Imagine, you buy a car and you buy a three-year care plan so all your servicing and repairs are covered. After three years you opt for an extended care plan for another two years - it's a bit more expensive, but the car is doing just what you need and you don't want to change.
  • Contact Centre of the Future Part 4 - Payments

    Tuesday, 18 February 2020 Contact Centre of the Future Part 4 - Payments

    How will customers make purchases via the Contact Centre of the Future? In the fourth part of our series, Ashley Burton, Head of Product at Eckoh, examines what's ahead for payments.
  • Challenge #5: Help when purchasers wobble at the checkout

    Tuesday, 11 February 2020 Challenge #5: Help when purchasers wobble at the checkout

    Are your online customers getting cold feet on the final payment screen — and giving up? If so, there's an effective tool you can use to get them over line.

Tweets by @Eckoh

Eckoh (@Eckoh)

Eckoh (@Eckoh)

In the fourth part of our 'Contact centre of the future' series, Ashley Burton, Head of Product at Eckoh, reveals how customers will make purchases via the Contact Centre in our latest blog. Click the link and find out more.. eckoh.com/resources/blog… #payments
Eckoh (@Eckoh)

Eckoh (@Eckoh)

In the third part of our 'Contact centre of the future' series, Ashley Burton, Head of Product at Eckoh, reveals what you need to know about the Contact Centre Managers of the future in our latest blog. Click the link and find out more.. eckoh.com/resources/blog… #contactcentre

Eckoh (@Eckoh)

Join us today for a joint 20-minute webinar introducing our new Pay by Bank app with @Mastercard. Sign up and find out about the new way for customers to pay without using their card. Thurs 30 Jan 2020 @ 14:00 GMT. Follow the link and sign up insights.eckoh.com/acton/media/63… #PCIDSS

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