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The latest thinking from Eckoh

Omnichannel

How to combat customer rage on social media

Wednesday, 28 February 2018 Omnichannel

How to combat customer rage on social media
Do you often feel powerless against customers who rant about your brand on social media? If so, then it's time for your contact centre to fight back.

Chatbots - what’s there to be scared of?

Monday, 13 November 2017 Omnichannel

Chatbots - what’s there to be scared of?
Fear is a funny thing. Sometimes it can drive us forward to get us out of danger and sometimes it can hold us back, crippling our decision making and preventing creativity and innovation.

Chatbots: Are you with us or against us?

Thursday, 12 October 2017 Omnichannel

Chatbots: Are you with us or against us?
What's yours called Siri, Alexa or something else? Soon, most businesses will have a chatbot, whirring away alongside human contact centre agents. In fact, all the tech you need is now within easy reach.

Why your website needs Web Chat

Tuesday, 02 May 2017 Omnichannel

Why your website needs Web Chat
The world's retail websites can be divided into two camps those with Web Chat, and those who haven't added it ... yet. So why is now the right time to open up a new channel to your customers?

Secure Payments Is a Breakthrough Moment for Web Chat

Wednesday, 08 February 2017 Omnichannel, PCI DSS compliance

Secure Payments Is a Breakthrough Moment for Web Chat
The advance of Live Chat as a customer contact channel seems unstoppable — and now it's just stepped up a gear with news that agents can take secure payments during sessions for the first time.

Living in a Omnichannel world

Tuesday, 27 September 2016 Omnichannel

Living in a Omnichannel world
It started with a text…This morning I received a text from my bank advising me of my latest balance. I wanted to query a payment and so went onto the smartphone app.
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Interactive quiz: Is your CX a winner or loser in the COVID-19 era? Four simple questions will help you find out, and show you what to do next. #contactcentre #CX #customerexperience #resiliency bit.ly/3bje2qM
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Eckoh wins a six-year Capita and TfL contract renewal worth £4m to provide services to the Congestion Charge as well as the new Ultra and Low Emissions Zone project. bit.ly/30UoGRo #securepayments #contactcentres
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Planning to retain some of your home working agents when your contact centre moves back to the office? bit.ly/30sDSEU #securepayments #ContactCenter

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