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PCI DSS compliance

Nine things that bug you about PCI DSS compliance

Tuesday, 16 April 2019 Contact Centre, Experience Portal, PCI DSS compliance

Nine things that bug you about PCI DSS compliance
Compliance with the Payment Card Industry Data Security Standard (PCI DSS) helps companies to demonstrate they can process card payments securely and reduce card fraud.

De-scoping your contact centre - what vendors won't tell you.

Monday, 11 March 2019 PCI DSS compliance

De-scoping your contact centre - what vendors won't tell you.
How many customer payment channels do you have today? Securing all of them to PCI DSS standards can sometimes prove tricky.

The power of speech recognition in IVR

Friday, 15 February 2019 Exec Insight, PCI DSS compliance

The power of speech recognition in IVR
The voice revolution is here, and it’s here to stay. Alexa, Siri and Google Voice Assistant have given consumers not only the appetite to ask for whatever they want but also the technology.

PCI DSS and PA DSS – busting the myths

Tuesday, 22 January 2019 PCI DSS compliance

PCI DSS and PA DSS – busting the myths
At Eckoh we speak to hundreds of customers and suppliers in the secure payment industry. As a result, we come across a number of misbeliefs surrounding compliance to PA and PCI Data Security Standards (DSS).

Travel & Hospitality boom: Keeping ahead of fraudsters

Tuesday, 15 January 2019 PCI DSS compliance, Travel-Leisure

Travel & Hospitality boom: Keeping ahead of fraudsters
The travel and hospitality market is growing fast but do airlines, travel agents, hotels and other operators have the right security to keep pace?

How to create a business case for de-scoping your contact centre from PCI DSS audit

Friday, 02 November 2018 PCI DSS compliance

How to create a business case for de-scoping your contact centre from PCI DSS audit
Removing your contact centre from the scope of PCI DSS audit is a smart strategy we call it ‘de-scoping’. But how are you going to convince your business and senior management that it’s the right move?

PCI DSS compliance - Ten myths busted

Monday, 29 October 2018 PCI DSS compliance

PCI DSS compliance - Ten myths busted
Confused about PCI DSS compliance? It’s not surprising with the amount of different interpretations and myths circulating.

Make secure payments one of your USPs

Friday, 05 October 2018 PCI DSS compliance

Make secure payments one of your USPs
How can you translate growing consumer unease about data protection into a competitive advantage for your business? The answer can be summed up in two words: Secure payments.

Secure payments: Why they impact your CX

Wednesday, 03 October 2018 PCI DSS compliance

Secure payments: Why they impact your CX
Today's consumers know far more about their rights than ever before. This could leave contact centres dangerously exposed in the area of secure payments unless they act fast.

Data breaches: embedding security is your secret weapon

Friday, 14 September 2018 PCI DSS compliance

Data breaches: embedding security is your secret weapon
The cost of data security breaches is rising - but few companies have realised that automation can help protect sensitive information and save them a fortune, according to a top report.

How insurers can turn toxic overnight

Monday, 10 September 2018 Insurance, PCI DSS compliance

How insurers can turn toxic overnight
Are UK insurance companies in danger of shooting themselves in the foot? Even the best of brands are at risk — if they get exposed in one vital area of customer care.

Who are the culprits?

Monday, 10 September 2018 PCI DSS compliance

Who are the culprits?
Cardholder data can be exposed during agent-to-customer interactions, captured by call recordings, and stored within computer systems. But who’s at the heart of the fraud taking place?

Insurers how to de-risk your home-based agents.

Wednesday, 05 September 2018 Insurance, PCI DSS compliance

Insurers how to de-risk your home-based agents.
How can insurers boost their agility by hiring more home-based agents to handle calls without compromising data security? For forward-thinking companies there is an answer.

Data breach bombshell: Report reveals all

Thursday, 30 August 2018 PCI DSS compliance

Data breach bombshell: Report reveals all
A new study into the impact of a data breach makes explosive reading — especially when you discover the true cost of losing customer trust. However, with the right solutions, you can diffuse the problem safely.

Combatting fraud in the contact centre – top tips

Wednesday, 29 August 2018 PCI DSS compliance

Combatting fraud in the contact centre – top tips
CNP crime is still predicted to rise continuously so it's important not to get complacent as there are still traps that criminals are just waiting to exploit.
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We were able to help Hayes Garden World increase conversion rates and optimise their customer service by providing them with our Call-Back and Co-Browsing solutions. With online sales increasing by 13%, they were very pleased with the results. Read more: bit.ly/2thqO3J
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Final day of #BIBA2019! Come and visit us at stand C83. We would love to share insights and knowledge with you around secure payment solutions and call recording. #paymentsolutions

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