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The latest thinking from Eckoh

PCI DSS compliance

Don’t deny your customers the ability to pay

Tuesday, 12 November 2019 Contact Centre, PCI DSS compliance

Don’t deny your customers the ability to pay
e-Wallet Payments mean you can offer every possible payment channel to your customers

Cyber Security Month: Beware emerging tech's dark side

Monday, 21 October 2019 PCI DSS compliance

Cyber Security Month: Beware emerging tech's dark side
Consumers adore new technology — but criminals love it too. So what safety principles should innovative companies be taking to heart during October, European Cyber Security Month?

Cyber Security Month: How clean is your contact centre?

Wednesday, 09 October 2019 Contact Centre, PCI DSS compliance

Cyber Security Month: How clean is your contact centre?
Cyber Security Month aims to teach 'cyber hygiene' tips to consumers— but companies need to scrub up too, because contact centres can have dark corners where fraud festers.

Ouch! Is your PCI DSS solution a bad fit?

Tuesday, 10 September 2019 PCI DSS compliance

Ouch! Is your PCI DSS solution a bad fit?
Imagine wearing a pair of flip-flops on a mountain hike! For contact centres, selecting the wrong secure payment solution can prove just as uncomfortable — and have painful consequences.

Is your PCI DSS strategy killing your agility?

Tuesday, 13 August 2019 Contact Centre, PCI DSS compliance

Is your PCI DSS strategy killing your agility?
Contact centres must protect customer card data — but the wrong PCI DSS strategy can hold back your business. Sometimes, only a security rethink will give you the freedom to thrive.

PCI DSS - are you playing whack-a-mole and losing badly?

Tuesday, 30 July 2019 Contact Centre, PCI DSS compliance

PCI DSS - are you playing whack-a-mole and losing badly?
Is your contact centre protecting customer card data with expensive sticking plasters? If so, then don't be surprised if fraudsters tear through. You'll need a radical rethink to stop criminals.

Contact centre safe from fraud? Think again

Thursday, 11 July 2019 Contact Centre, PCI DSS compliance

Contact centre safe from fraud? Think again
Contact centre crime is on the rise — but the big scandal is the time and money being wasted on tackling it the wrong way. Put simply, organisations need a new strategy, fast.

PSD2 & SCA: How can we save online sales?

Wednesday, 19 June 2019 PCI DSS compliance

PSD2 & SCA: How can we save online sales?
Will your online sales nosedive when PSD2 and SCA hit home? The fears are real. But it's possible for merchants to prevent carts from getting abandoned — and even grow their business.

PSD2 & SCA: What do we need to know, right now?

Tuesday, 11 June 2019 PCI DSS compliance

PSD2 & SCA: What do we need to know, right now?
New EU regulations affecting electronic payments are about to impact UK consumers. But what will PSD2 and SCA mean for merchants — and what do they need to know?

Nine things that bug you about PCI DSS compliance

Tuesday, 16 April 2019 Contact Centre, Experience Portal, PCI DSS compliance

Nine things that bug you about PCI DSS compliance
Compliance with the Payment Card Industry Data Security Standard (PCI DSS) helps companies to demonstrate they can process card payments securely and reduce card fraud.

De-scoping your contact centre - what vendors won't tell you.

Monday, 11 March 2019 PCI DSS compliance

De-scoping your contact centre - what vendors won't tell you.
How many customer payment channels do you have today? Securing all of them to PCI DSS standards can sometimes prove tricky.

The power of speech recognition in IVR

Friday, 15 February 2019 Exec Insight, PCI DSS compliance

The power of speech recognition in IVR
The voice revolution is here, and it’s here to stay. Alexa, Siri and Google Voice Assistant have given consumers not only the appetite to ask for whatever they want but also the technology.

PCI DSS and PA DSS – busting the myths

Tuesday, 22 January 2019 PCI DSS compliance

PCI DSS and PA DSS – busting the myths
At Eckoh we speak to hundreds of customers and suppliers in the secure payment industry. As a result, we come across a number of misbeliefs surrounding compliance to PA and PCI Data Security Standards (DSS).

Travel & Hospitality boom: Keeping ahead of fraudsters

Tuesday, 15 January 2019 PCI DSS compliance, Travel-Leisure

Travel & Hospitality boom: Keeping ahead of fraudsters
The travel and hospitality market is growing fast but do airlines, travel agents, hotels and other operators have the right security to keep pace?

How to create a business case for de-scoping your contact centre from PCI DSS audit

Friday, 02 November 2018 PCI DSS compliance

How to create a business case for de-scoping your contact centre from PCI DSS audit
Removing your contact centre from the scope of PCI DSS audit is a smart strategy we call it ‘de-scoping’. But how are you going to convince your business and senior management that it’s the right move?
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𝗡𝗘𝗪𝗦: Eckoh comments on the recently released Verizon Payment Security Report 2019, which highlights the disappointing drop in PCI DSS compliance for the second year in a row. Compliance now stands at just 36.7% worldwide. Read more: bit.ly/2Kja1WW #PCIDSS #Verizon

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