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The latest thinking from Eckoh

PCI DSS compliance

How to combine crowd-pleasing payment services with rock-solid security

Thursday, 12 November 2020 PCI DSS compliance

How to combine crowd-pleasing payment services with rock-solid security
3 steps to balancing payment security and great customer experience

Remote working for contact centres: Critical next steps, beyond the crisis

Wednesday, 01 July 2020 Contact Centre, Experience Portal, PCI DSS compliance

Remote working for contact centres: Critical next steps, beyond the crisis
Remote working — is here to stay. How to make sure security is not compromised

Nine things that bug you about PCI DSS compliance

Friday, 19 June 2020 Contact Centre, Experience Portal, PCI DSS compliance

Nine things that bug you about PCI DSS compliance
Compliance with the Payment Card Industry Data Security Standard (PCI DSS) helps companies to demonstrate they can process card payments securely and reduce card fraud.

Is your Chat or Chatbot a top performing salesperson?

Tuesday, 02 June 2020 Omnichannel, PCI DSS compliance, Self-Service

Is your Chat or Chatbot a top performing salesperson?
If you’re wondering how to get more sales or bill payments across the line, then the answer could reside with your Chat or Chatbot.

Don’t deny your customers the ability to pay

Wednesday, 20 May 2020 Contact Centre, PCI DSS compliance

Don’t deny your customers the ability to pay
Alternative Payments mean you can offer every possible payment channel to your customers

Covid-19 and Contact Centre Business Continuity Plan Information Security Implications

Monday, 18 May 2020 PCI DSS compliance

Covid-19 and Contact Centre Business Continuity Plan  Information Security Implications
The ongoing Covid-19 pandemic and associated social distancing requirements has caused most contact centre operations to rethink and reformulate their business continuity plans (BCP).

Let customers pay in chat rather than send them away

Tuesday, 28 April 2020 Engagement, PCI DSS compliance

Let customers pay in chat rather than send them away
Customers love to engage using chat and you can achieve a return of 20 times your investment. So, think what you could achieve by being able to take a secure, PCI compliant payment within a chat session rather than sending them elsewhere to pay?

Chatbots – now's the time to take them seriously

Tuesday, 21 April 2020 Contact Centre, Omnichannel, PCI DSS compliance, Self-Service

Chatbots – now's the time to take them seriously
Chatbots are now being taken seriously because they support your agents, take secure payments and reduce queues.

Can compliance be a catalyst for transformation?

Monday, 23 March 2020 PCI DSS compliance

Can compliance be a catalyst for transformation?
In our latest webinar, Ashley Burton, Eckoh’s Head of Product, interprets the theme of ‘time to think bigger’ from a customer perspective and asks the question ‘can compliance be a catalyst for transformation?

How to make remote working secure

Wednesday, 18 March 2020 Contact Centre, PCI DSS compliance

How to make remote working secure
Considering enabling your agents to work remotely? If so, you’re probably most concerned with being able to maintain PCI DSS compliance and security.

How can I avoid storing card data when taking payments?

Tuesday, 25 February 2020 PCI DSS compliance

How can I avoid storing card data when taking payments?
Are you worried that storing customer card data will make you a target for criminals? If so, you're not alone. Most merchants feel the same way. But there is an answer.

PCI DSS compliance – can you see the hidden threats

Tuesday, 21 January 2020 Contact Centre, PCI DSS compliance

PCI DSS compliance – can you see the hidden threats
Titanic differences in de-scoping vendors

Stop sending your customers away

Monday, 18 November 2019 Engagement, PCI DSS compliance

Stop sending your customers away
Not so long ago, we were excited about the amazing ROI that contact centres could expect from Web Chat. It hasn’t disappointed - the proof is out there. So what more can you expect once you can pay in chat too?

Cyber Security Month: Beware emerging tech's dark side

Monday, 21 October 2019 PCI DSS compliance

Cyber Security Month: Beware emerging tech's dark side
Consumers adore new technology — but criminals love it too. So what safety principles should innovative companies be taking to heart during October, European Cyber Security Month?

Cyber Security Month: How clean is your contact centre?

Wednesday, 09 October 2019 Contact Centre, PCI DSS compliance

Cyber Security Month: How clean is your contact centre?
Cyber Security Month aims to teach 'cyber hygiene' tips to consumers— but companies need to scrub up too, because contact centres can have dark corners where fraud festers.
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Quickly enable your agents to take secure payments from home or office. Our demo will show you just how effective CallGuard is. #contactcentres #securepayments bit.ly/3fjKlbi
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Wondering how to balance payment security with great CX? Our blog shows you the 3 simple steps needed to achieve this, and please everyone. #contactcentres #securepayments #cccvirtual20 bit.ly/2Ivt6aq
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Find out why it's time to take chatbots seriously. Our blog highlights their key strengths. @CallcentreEx #CCCvirtual20 #contactcentre #CX bit.ly/3lmMLIe

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