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The latest thinking from Eckoh

PCI DSS compliance

Travel & Hospitality boom: Keeping ahead of fraudsters

Tuesday, 15 January 2019 PCI DSS compliance, Travel-Leisure

Travel & Hospitality boom: Keeping ahead of fraudsters
The travel and hospitality market is growing fast but do airlines, travel agents, hotels and other operators have the right security to keep pace?

How to create a business case for de-scoping your contact centre from PCI DSS audit

Friday, 02 November 2018 PCI DSS compliance

How to create a business case for de-scoping your contact centre from PCI DSS audit
Removing your contact centre from the scope of PCI DSS audit is a smart strategy we call it ‘de-scoping’. But how are you going to convince your business and senior management that it’s the right move?

PCI DSS compliance - Ten myths busted

Monday, 29 October 2018 PCI DSS compliance

PCI DSS compliance - Ten myths busted
Confused about PCI DSS compliance? It’s not surprising with the amount of different interpretations and myths circulating.

Make secure payments one of your USPs

Friday, 05 October 2018 PCI DSS compliance

Make secure payments one of your USPs
How can you translate growing consumer unease about data protection into a competitive advantage for your business? The answer can be summed up in two words: Secure payments.

Secure payments: Why they impact your CX

Wednesday, 03 October 2018 PCI DSS compliance

Secure payments: Why they impact your CX
Today's consumers know far more about their rights than ever before. This could leave contact centres dangerously exposed in the area of secure payments unless they act fast.

Data breaches: embedding security is your secret weapon

Friday, 14 September 2018 PCI DSS compliance

Data breaches: embedding security is your secret weapon
The cost of data security breaches is rising - but few companies have realised that automation can help protect sensitive information and save them a fortune, according to a top report.

How insurers can turn toxic overnight

Monday, 10 September 2018 Insurance, PCI DSS compliance

How insurers can turn toxic overnight
Are UK insurance companies in danger of shooting themselves in the foot? Even the best of brands are at risk — if they get exposed in one vital area of customer care.

Who are the culprits?

Monday, 10 September 2018 PCI DSS compliance

Who are the culprits?
Cardholder data can be exposed during agent-to-customer interactions, captured by call recordings, and stored within computer systems. But who’s at the heart of the fraud taking place?

Insurers how to de-risk your home-based agents.

Wednesday, 05 September 2018 Insurance, PCI DSS compliance

Insurers how to de-risk your home-based agents.
How can insurers boost their agility by hiring more home-based agents to handle calls without compromising data security? For forward-thinking companies there is an answer.

Data breach bombshell: Report reveals all

Thursday, 30 August 2018 PCI DSS compliance

Data breach bombshell: Report reveals all
A new study into the impact of a data breach makes explosive reading — especially when you discover the true cost of losing customer trust. However, with the right solutions, you can diffuse the problem safely.

Combatting fraud in the contact centre – top tips

Wednesday, 29 August 2018 PCI DSS compliance

Combatting fraud in the contact centre – top tips
CNP crime is still predicted to rise continuously so it's important not to get complacent as there are still traps that criminals are just waiting to exploit.

BCBS companies lead way in medical data breach battle

Thursday, 23 August 2018 PCI DSS compliance

BCBS companies lead way in medical data breach battle
Healthcare identity theft and fraud is a fast-growing threat in the US, but some insurance organisations are getting the diagnosis spot on and the remedy is working.

PCI DSS: What's the cost of DIY compliance vs de-scoping?

Tuesday, 05 June 2018 PCI DSS compliance

PCI DSS: What's the cost of DIY compliance vs de-scoping?
Tackling PCI DSS compliance can feel like you're battling with hydra from Greek mythology ... the moment you think you’re making progress, the monster grows another head. So, is it time to hand the job to someone with more firepower?

PCI DSS: The thrills, perils and costs of DIY compliance

Wednesday, 16 May 2018 PCI DSS compliance

PCI DSS: The thrills, perils and costs of DIY compliance
Card payment fraud is rising — and merchants need to safeguard the way they process, store and transmit cardholder data. But should PCI DSS compliance be something you tackle on your own?

PCI DSS: What's the cost of doing nothing?

Wednesday, 11 April 2018 PCI DSS compliance

PCI DSS: What's the cost of doing nothing?
Most of us hate petty rules and red tape, and if there’s no penalty for non-compliance we tend to turn a blind eye. But is PCI DSS something that merchants can ignore — or does neglect come at a devastating price?
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Latest Blog Items

  • What if your contact centre was a car?

    Wednesday, 19 February 2020 What if your contact centre was a car?

    Imagine, you buy a car and you buy a three-year care plan so all your servicing and repairs are covered. After three years you opt for an extended care plan for another two years - it's a bit more expensive, but the car is doing just what you need and you don't want to change.
  • Contact Centre of the Future Part 4 - Payments

    Tuesday, 18 February 2020 Contact Centre of the Future Part 4 - Payments

    How will customers make purchases via the Contact Centre of the Future? In the fourth part of our series, Ashley Burton, Head of Product at Eckoh, examines what's ahead for payments.
  • Challenge #5: Help when purchasers wobble at the checkout

    Tuesday, 11 February 2020 Challenge #5: Help when purchasers wobble at the checkout

    Are your online customers getting cold feet on the final payment screen — and giving up? If so, there's an effective tool you can use to get them over line.

Tweets by @Eckoh

Eckoh (@Eckoh)

Eckoh (@Eckoh)

Ineffective solutions could be wasting your time and money. What are these ineffective solutions and what can you do to fully de-scope your contact centre. Read the latest blog and find out how to prevent the risk of fraud and the impact of data breaches. eckoh.com/resources/blog…
Eckoh (@Eckoh)

Eckoh (@Eckoh)

In the fourth part of our 'Contact centre of the future' series, Ashley Burton, Head of Product at Eckoh, reveals how customers will make purchases via the Contact Centre in our latest blog. Click the link and find out more.. eckoh.com/resources/blog… #payments
Eckoh (@Eckoh)

Eckoh (@Eckoh)

In the third part of our 'Contact centre of the future' series, Ashley Burton, Head of Product at Eckoh, reveals what you need to know about the Contact Centre Managers of the future in our latest blog. Click the link and find out more.. eckoh.com/resources/blog… #contactcentre

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