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The latest thinking from Eckoh

PCI DSS compliance

How insurers can turn toxic overnight

Monday, 10 September 2018 Insurance, PCI DSS compliance

How insurers can turn toxic overnight
Are UK insurance companies in danger of shooting themselves in the foot? Even the best of brands are at risk — if they get exposed in one vital area of customer care.

Who are the culprits?

Monday, 10 September 2018 PCI DSS compliance

Who are the culprits?
Cardholder data can be exposed during agent-to-customer interactions, captured by call recordings, and stored within computer systems. But who’s at the heart of the fraud taking place?

Insurers how to de-risk your home-based agents.

Wednesday, 05 September 2018 Insurance, PCI DSS compliance

Insurers how to de-risk your home-based agents.
How can insurers boost their agility by hiring more home-based agents to handle calls without compromising data security? For forward-thinking companies there is an answer.

Data breach bombshell: Report reveals all

Thursday, 30 August 2018 PCI DSS compliance

Data breach bombshell: Report reveals all
A new study into the impact of a data breach makes explosive reading — especially when you discover the true cost of losing customer trust. However, with the right solutions, you can diffuse the problem safely.

Combatting fraud in the contact centre – top tips

Wednesday, 29 August 2018 PCI DSS compliance

Combatting fraud in the contact centre – top tips
CNP crime is still predicted to rise continuously so it's important not to get complacent as there are still traps that criminals are just waiting to exploit.

BCBS companies lead way in medical data breach battle

Thursday, 23 August 2018 PCI DSS compliance

BCBS companies lead way in medical data breach battle
Healthcare identity theft and fraud is a fast-growing threat in the US, but some insurance organisations are getting the diagnosis spot on and the remedy is working.

PCI DSS: What's the cost of DIY compliance vs de-scoping?

Tuesday, 05 June 2018 PCI DSS compliance

PCI DSS: What's the cost of DIY compliance vs de-scoping?
Tackling PCI DSS compliance can feel like you're battling with hydra from Greek mythology ... the moment you think you’re making progress, the monster grows another head. So, is it time to hand the job to someone with more firepower?

PCI DSS: The thrills, perils and costs of DIY compliance

Wednesday, 16 May 2018 PCI DSS compliance

PCI DSS: The thrills, perils and costs of DIY compliance
Card payment fraud is rising — and merchants need to safeguard the way they process, store and transmit cardholder data. But should PCI DSS compliance be something you tackle on your own?

PCI DSS: What's the cost of doing nothing?

Wednesday, 11 April 2018 PCI DSS compliance

PCI DSS: What's the cost of doing nothing?
Most of us hate petty rules and red tape, and if there’s no penalty for non-compliance we tend to turn a blind eye. But is PCI DSS something that merchants can ignore — or does neglect come at a devastating price?

Travel agents - how to turn a PCI DSS headache to your advantage

Tuesday, 13 March 2018 PCI DSS compliance, Travel-Leisure

Travel agents - how to turn a PCI DSS headache to your advantage
While some travel agents will be dreading the arrival of new card payment rules in March, others will be looking forward to a business boost. So why all the smiles?

PCI DSS: What's the cost of doing nothing?

Wednesday, 14 February 2018 PCI DSS compliance

PCI DSS: What's the cost of doing nothing?
Most of us hate petty rules and red tape, and if there’s no penalty for non-compliance we tend to turn a blind eye. But is PCI DSS something that merchants can ignore — or does neglect come at a devastating price?

Travel agents: How to book your PCI DSS journey the easy way

Monday, 22 January 2018 PCI DSS compliance

Travel agents: How to book your PCI DSS journey the easy way
Travel agents are being forced to embark on a vital journey — to PCI DSS compliance. But the question is: Do you want a first-class experience or a risky, white-knuckle ride?

Travel agents: Why card payment rules could leave you out in the cold

Tuesday, 09 January 2018 PCI DSS compliance, Travel-Leisure

Travel agents: Why card payment rules could leave you out in the cold
A winter wind is howling through the travel industry — at exactly the time when travel agents want to be cashing in on summer bookings. So why the big chill?

Not yet convinced about PCI DSS compliance?

Thursday, 23 November 2017 PCI DSS compliance

Not yet convinced about PCI DSS compliance?
Recent survey commissioned by Eckoh and carried out by Contact Babel reveals some very interesting evidence that not all contact centres are complying with the PCI DSS.

Why what you say matters in contact centres

Monday, 30 October 2017 PCI DSS compliance

Why what you say matters in contact centres
Like so many things, the more we learn and evolve the more aspects emerge that reveal potentially dangerous or risky activities.
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At Eckoh, our third-party #Aspect® support offers the following benefits: ✔ 30%-40% reduction in cost of support ✔ Keeping your systems going for longer ✔ Better support at a lower cost ✔ Maximising your technology investment ✔ Not forced to upgrade bit.ly/2YqhzMp
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At Eckoh, our third-party #Aspect® support offers the following benefits: ✔ 30%-40% reduction in cost of support ✔ Keeping your systems going for longer ✔ Better support at a lower cost ✔ Maximising your technology investment ✔ Not forced to upgrade bit.ly/2YqhzMp
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