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PCI DSS compliance

Seven reasons why customer service and secure payments are vital for energy suppliers

Monday, 07 August 2017 PCI DSS compliance, Utilities

Seven reasons why customer service and secure payments are vital for energy suppliers
Despite recent headlines over price increases and supposed consumer apathy, energy suppliers continue to install meters at quite a pace.

Retailers: Playing a high-risk game with customer trust?

Tuesday, 02 May 2017 PCI DSS compliance, Retail

Retailers: Playing a high-risk game with customer trust?
How would you feel if a trusted friend looked after your house for the weekend, only to leave the key under the doormat — and a passing thief ransacked your home? Unfortunately, there's a scenario playing out in the retail world that isn't so different.

Secure Payments Is a Breakthrough Moment for Web Chat

Wednesday, 08 February 2017 Omnichannel, PCI DSS compliance

Secure Payments Is a Breakthrough Moment for Web Chat
The advance of Live Chat as a customer contact channel seems unstoppable — and now it's just stepped up a gear with news that agents can take secure payments during sessions for the first time.

Why PCI DSS advice from a QSA is increasingly vital

Monday, 06 February 2017 PCI DSS compliance

Why PCI DSS advice from a QSA is increasingly vital
Achieving PCI compliance standards isn't a 'set and forget' activity like getting a car MoT. Just because you passed in November doesn't mean you're safe in February.

Holiday fraud — could it happen to you?

Tuesday, 17 January 2017 PCI DSS compliance, Travel-Leisure

Holiday fraud — could it happen to you?
Booked your summer holiday yet? February is one of the busiest months of the year for booking trips. But, despite making every effort to avoid getting scammed, some consumers could still end up falling victim to fraud — in a way they'd least expect.

Alarm Bells over Insurance Contact Centres and CNP

Thursday, 03 November 2016 PCI DSS compliance

Alarm Bells over Insurance Contact Centres and CNP
Imagine getting a burglar alarm fitted to your home. The company does a great job and you feel really secure. But then you overhear the fitters yelling your alarm's entry code to each other, across the crowded street outside.

Six Myths of PCI DSS Compliance

Tuesday, 27 September 2016 PCI DSS compliance

Six Myths of PCI DSS Compliance
A lot has been written about PCI DSS compliance in recent years. With the recent heightened attention on merchants’ payment systems, there still seems to be a large degree of confusion around.

10 years of PCI DSS: What has it really achieved?

Monday, 19 September 2016 PCI DSS compliance

10 years of PCI DSS: What has it really achieved?
Can you remember what you were doing a decade ago? A lot can happen in 10 years.

Five dangerous misconceptions of telephone payments

Monday, 18 July 2016 PCI DSS compliance

Five dangerous misconceptions of telephone payments
UK consumers have little understanding of the complexities surrounding the security of their personal data. They often fall prey to myths that could put them at risk, and expose their valuable data to hackers and criminals.

Why do consumers take risks with phone payments?

Wednesday, 22 June 2016 PCI DSS compliance

Why do consumers take risks with phone payments?
Sitting on a hot crowded train from London at the end of a working day tends to put people into a rather lethargic mood. The only thing breaking the silence of passengers reading or tapping away on laptops is often someone speaking on the phone.

GDPR and secure payments: What if we Brexit?

Thursday, 16 June 2016 PCI DSS compliance

GDPR and secure payments: What if we Brexit?
For the past few months we’ve heard a lot about how the General Data Protection Regulations (GDPR) are going to harmonise the current data protection laws in place across the EU member states.

Customers will walk if you suffer a data breach

Monday, 16 May 2016 PCI DSS compliance

Customers will walk if you suffer a data breach
It's becoming a common theme- businesses are simply not taking security seriously enough, hackers are finding their way in and customers are simply finding their way out.

Should we use pause and resume to meet PCI DSS compliance?

Wednesday, 04 May 2016 PCI DSS compliance

Should we use pause and resume to meet PCI DSS compliance?
Are you seeking solutions to mitigate possible fraud, more specifically in your contact centres? If you process card payments on behalf of customers, you may have heard of the quick-fix pause and resume technology.

The PCI DSS compliance checklist for contact centres

Thursday, 21 January 2016 PCI DSS compliance

The PCI DSS  compliance checklist for contact centres
If your contact centre handles customer transactions and sensitive card data- the Payment Card Industry Data Security Standard (PCI DSS) is most likely something you’ve heard of.

'But we NEED to keep the PAN in call recordings.' Really?

Wednesday, 04 November 2015 PCI DSS compliance

'But we NEED to keep the PAN in call recordings.' Really?
As I've discussed before, I often hear call centre executives tell me that they retain the PAN in call recordings. One point which they claim makes it acceptable or sensible is:
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