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The latest thinking from Eckoh

Retail

Back to the future with shopping catalogues

Wednesday, 21 March 2018 Experience Portal, Retail

Back to the future with shopping catalogues
Shopping catalogues have an illustrious past. But today's catalogue businesses could learn a lot from their early forerunners — because they knew exactly how to delight radically different groups of customers, all at the same time.

Five ways retailers are using technology for customer engagement

Tuesday, 15 August 2017 Engagement, Retail

Five ways retailers are using technology for customer engagement
With consumers driving channel choice you can’t afford to ignore any means of engagement but, at the same time, you’ve got to keep their data secure.

Retailers: Playing a high-risk game with customer trust?

Tuesday, 02 May 2017 PCI DSS compliance, Retail

Retailers: Playing a high-risk game with customer trust?
How would you feel if a trusted friend looked after your house for the weekend, only to leave the key under the doormat — and a passing thief ransacked your home? Unfortunately, there's a scenario playing out in the retail world that isn't so different.

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Eckoh (@Eckoh)

Eckoh (@Eckoh)

Eckoh is attending the PCI London Conference on the 23rd January 2020. Come and visit us! We would love to share insights and knowledge around secure payment solutions for your contact centre. For more information visit lnkd.in/gNkSVrs #pcilondon
Eckoh (@Eckoh)

Eckoh (@Eckoh)

What will the Contact Centre of the Future look like? In a five-part series, Ashley Burton, Head of Product at Eckoh, explores the radical changes ahead – starting with a new breed of customer that's emerging. bit.ly/2NlXljG
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Eckoh has joined the #Five9 App Marketplace as the only approved Secure Payments partner for Five9’s customers who can now access Eckoh's expertise in compliance and #securepayment technology. #CallGuard #ChatGuard

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