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The latest thinking from Eckoh

Is your Chat or Chatbot a top performing salesperson?

Tuesday, 02 June 2020 Omnichannel, PCI DSS Compliance, Self-Service

Is your Chat or Chatbot a top performing salesperson?
If you’re wondering how to get more sales or bill payments across the line, then the answer could reside with your Chat or Chatbot.

Are contact center agents the only way to deliver customer service?

Wednesday, 27 May 2020 Contact Center

Are contact center agents the only way to deliver customer service?
Are you ready to gear to to handle call volumes and manage customer expectations?

Don’t deny your customers the ability to pay

Wednesday, 20 May 2020 PCI DSS Compliance

Don’t deny your customers the ability to pay
Alternative Payments mean you can offer every possible payment channel to your customers

Covid-19 and Contact Center Business Continuity Plan Information Security Implications

Monday, 18 May 2020 PCI DSS Compliance

Covid-19 and Contact Center Business Continuity Plan  Information Security Implications
The ongoing Covid-19 pandemic and associated social distancing requirements has caused most contact center operations to rethink and reformulate their business continuity plans (BCP).

Let customers pay in chat - don't send them away

Tuesday, 28 April 2020 Engagement, PCI DSS Compliance

Let customers pay in chat - don't send them away
Customers love to engage using chat and you can achieve a return of 20 times your investment. Think what you could achieve by being able to take a secure, PCI compliant payment within a chat session rather than sending customers elsewhere to pay!

Chatbots – now's the time to take them seriously

Tuesday, 21 April 2020 Contact Center, Engagement, PCI DSS Compliance, Self-Service

Chatbots – now's the time to take them seriously
Chatbots are now being taken seriously because they support your agents, take secure payments and reduce queues.

Making friends with Chatbots

Tuesday, 31 March 2020 Engagement, Omnichannel

Making friends with Chatbots
It's suggested that we make friends with Chatbots because they never sleep. What else could they do for you?

Can compliance be a catalyst for transformation?

Monday, 23 March 2020 Contact Center, PCI DSS Compliance

Can compliance be a catalyst for transformation?
In our latest webinar, Ashley Burton, Eckoh’s UK Head of Product, interprets the theme of ‘time to think bigger’ from a customer perspective and asks the question ‘can compliance be a catalyst for transformation?

How to make remote working secure

Wednesday, 18 March 2020 Contact Center, PCI DSS Compliance

How to make remote working secure
Considering enabling your agents to work remotely? If so, you’re probably most concerned with being able to maintain PCI DSS compliance and security.

Challenge #4: Saving customers from repeating themselves

Tuesday, 10 March 2020 Contact Center, Engagement

Challenge #4: Saving customers from repeating themselves
Are your customers having to repeat themselves every time they switch contact channels? If they are, you can expect satisfaction levels to nosedive. So, what's the answer?

Contact Center of the Future Part 5 - Voice

Tuesday, 03 March 2020 Contact Center, Exec Insight

Contact Center of the Future Part 5 - Voice
Voice channels will have a bigger say in how customers interact with the Contact Center of the Future. So says Ashley Burton, Head of Product at Eckoh, in this final instalment of his five-part series.

How can I avoid storing card data when taking payments?

Tuesday, 25 February 2020 PCI DSS Compliance

How can I avoid storing card data when taking payments?
Are you worried that storing customer card data will make you a target for criminals? If so, you're not alone. Most merchants feel the same way. But there is an answer.

Contact Center of the Future Part 4 - Payments

Tuesday, 18 February 2020 Contact Center, Exec Insight

Contact Center of the Future Part 4 - Payments
How will customers make purchases via the Contact Center of the Future? In the fourth part of our series, Ashley Burton, Head of Product at Eckoh, examines what's ahead for payments.

Challenge #3: Help when purchasers wobble at the checkout

Tuesday, 11 February 2020 Engagement

Challenge #3: Help when purchasers wobble at the checkout
Are your online customers getting cold feet on the final payment screen — and giving up? If so, there's an effective tool you can use to get them over line.

There may be trouble ahead

Wednesday, 05 February 2020 Contact Center

There may be trouble ahead
When a vendor announces the end of support for a contact center system or application you may feel the pressure to upgrade. But, going with the flow and upgrading brings its own set of risks. Here are some things to think about…

Contact Center of the Future Part 3 - Managers

Tuesday, 04 February 2020 Contact Center, Exec Insight

Contact Center of the Future Part 3 - Managers
The Contact Center of the Future will be a finely-tuned machine – using real-time data to optimize experiences. So, who’s at the controls? In this third instalment of our series, Ashley Burton, Head of Product at Eckoh, explores the future for Managers.

Contact Center of the Future Part 2 - Agents

Monday, 27 January 2020 Contact Center, Exec Insight

Contact Center of the Future Part 2 - Agents
Who will work in the Contact Center of the Future? In this second part of our series, Ashley Burton, Head of Product at Eckoh, profiles the Agent of the Future – and the exciting ways they will evolve.
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Tweets by @Eckoh

Eckoh (@Eckoh)

Eckoh (@Eckoh)

Want to get more sales or bill payments across the line, then the answer could reside with your Chat or Chatbot. #webchat #chatbots #securepayments #chatguard eckoh.com/chatguard
Eckoh (@Eckoh)

Eckoh (@Eckoh)

We are very pleased to announce that Eckoh has won both the Judges Award and Customer Choice Award for the Best Contact Center Solution at the 2020 Card Not Present (CNP) Awards. eckoh.com/resources/news… #Awards #paymentsecurity
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Eckoh is urging UK companies to take security seriously in their contact centres when adapting their home-working and office working routines as the lockdown is eased. eckoh.com/resources/news… #contactcentre #remoteworking