In the words of Elvis, we’re ‘all shook up’. Not surprising after the initial reaction to the global pandemic that is COVID-19. It’s changed how we think, live and work and why it’s important to build resiliency into contact center operations.
Customers love to engage using chat and you can achieve a return of 20 times your investment. Think what you could achieve by being able to take a secure, PCI compliant payment within a chat session rather than sending customers elsewhere to pay!
In our latest webinar, Ashley Burton, Eckoh’s UK Head of Product, interprets the theme of ‘time to think bigger’ from a customer perspective and asks the question ‘can compliance be a catalyst for transformation?
Voice channels will have a bigger say in how customers interact with the Contact Center of the Future. So says Ashley Burton, Head of Product at Eckoh, in this final instalment of his five-part series.