Imagine getting a burglar alarm fitted to your home. The company does a great job and you feel really secure. But then you overhear the fitters yelling your alarm's entry code to each other, across the crowded street outside. Would you be worried? If so, here's something that'll nag away at you about the insurance industry.
UK consumers have little understanding of the complexities surrounding the security of their personal data. They often fall prey to myths that could put them at risk, and expose their valuable data to hackers and criminals.
Sitting on a hot crowded train at the end of a working day tends to put people into a rather lethargic mood. The only thing breaking the silence of passengers reading or tapping away on laptops is often someone speaking on the phone.
Are you seeking solutions to mitigate possible fraud, more specifically in your contact centers? If you process card payments on behalf of customers, you may have heard of the quick-fix pause and resume technology.
PCI DSS compliance is a concern for any call center taking payments. It may even be a driver to upgrade or replace recording solutions or even the entire contact center software, an expensive and risky project, which still leaves large areas of the contact center in scope for PCI.
Payment card fraud is rising by an alarming rate, especially where the cardholder isn’t present for the transactions. As a result, merchants are under increasing pressure to secure their payment channels.
PCI compliance is viewed as an expensive burden with concerns including disruption to daily business, budget restrictions, the complexity of the PCI DSS audit process, the potential training of staff, and so on.
Ever seen the cult movie Invasion of the Bodysnatchers? The film’s heroes discover that humans are being taken over…one-by-one…by aliens. Their friends look exactly the same as before. But now they behave very differently.