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Retail

Back to the future with shopping catalogs

Monday, 26 March 2018 Retail

Back to the future with shopping catalogs
Shopping catalogs have an illustrious past. But today's catalog businesses could learn a lot from their early forerunners — because they knew exactly how to delight entirely different groups of customers, all at the same time.

The Reality Gap: Five Dangerous Misconceptions of Telephone Payments

Monday, 18 July 2016 Retail

The Reality Gap: Five Dangerous Misconceptions of Telephone Payments
UK consumers have little understanding of the complexities surrounding the security of their personal data. They often fall prey to myths that could put them at risk, and expose their valuable data to hackers and criminals.

Tweets by @Eckoh

Eckoh (@Eckoh)

Eckoh (@Eckoh)

Navigating through an online issue with a customer can be difficult when you cannot see what the customer is experiencing. But with Eckoh's co-browsing solution, contact centre agents and customers can share screens for better clarity and demonstration: bit.ly/2LZ6GzI
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Contact centres must protect customer card data — but the wrong PCI DSS strategy can hold back your business. Sometimes, only a security rethink will give you the freedom to thrive. Read more: bit.ly/34C3mjt #PCIDSS #contactcentre
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Here are a few benefits of our Knowledge Base Internal solution: ✔Agents can respond faster ✔Improves the consistency and accuracy of responses ✔Make the most of your existing knowledge assets ✔Agents can search in their own words bit.ly/2Ek8VHv #contactcentres