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The latest thinking from Eckoh

Self-Service

Challenge #1: Your agents are swamped with basic questions

Wednesday, 30 October 2019 Contact Center, Engagement, Self-Service

Challenge #1: Your agents are swamped with basic questions
Are your contact center agents getting swamped with repetitive low-value questions — preventing callers with bigger issues from getting through? If so, it's time to take action.

Challenge #2 – Your self-service doesn’t have all the answers

Tuesday, 26 November 2019 Engagement, Omnichannel, Self-Service

Challenge #2 – Your self-service doesn’t have all the answers
Has your company deployed a self-service app for customers — but your contact center is still getting a constant stream of calls? When this happens, there's only one thing to do.

Chatbots – now's the time to take them seriously

Tuesday, 21 April 2020 Contact Center, Engagement, PCI DSS Compliance, Self-Service

Chatbots – now's the time to take them seriously
Chatbots are now being taken seriously because they support your agents, take secure payments and reduce queues.

Is your Chat or Chatbot a top performing salesperson?

Tuesday, 02 June 2020 Omnichannel, PCI DSS Compliance, Self-Service

Is your Chat or Chatbot a top performing salesperson?
If you’re wondering how to get more sales or bill payments across the line, then the answer could reside with your Chat or Chatbot.

Tweets by @Eckoh

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Eckoh (@Eckoh)

Planning to retain some of your home working agents when your contact centre moves back to the office? bit.ly/30sDSEU #securepayments #ContactCenter
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Find out the critical next steps to ensuring security for your remote workers involving your people, processes and technology. #contactcentres #securepayments #eckoh bit.ly/2D7QLLx
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Eckoh had an excellent performance in the year, with double digit revenue and profit growth as well as record order levels for a second year running. #contactcentres #paymentsecurity bit.ly/30NSO0U