Blog

The latest thinking from Eckoh

Self-Service

Challenge #1: Your agents are swamped with basic questions

Wednesday, 30 October 2019 Contact Center, Engagement, Self-Service

Challenge #1: Your agents are swamped with basic questions
Are your contact center agents getting swamped with repetitive low-value questions — preventing callers with bigger issues from getting through? If so, it's time to take action.

Tweets by @Eckoh

Eckoh (@Eckoh)

Eckoh (@Eckoh)

We have a fantastic opportunity to join our Sales team in Hemel Hempstead as an Inside Sales New Business Specialist. We are offering a salary of £30,000+ and excellent benefits. If you are target driven with sales experience, please apply: bit.ly/2oXJ7wo #careers #jobs
Eckoh (@Eckoh)

Eckoh (@Eckoh)

The Eckoh Experience Portal delivers all of our solutions (from chatbot and email management to web chat automated payments) via the cloud-based portal - dramatically improving your #customersatisfaction and reducing costs. Find out more: bit.ly/2JcdlSq #contactcentres
Eckoh (@Eckoh)

Eckoh (@Eckoh)

We worked with a major US #Telecoms company to help them achieve secure customer payments and #PCIDSS compliance with our CallGuard Audio Tokenisation On-site solution. Read the case study: bit.ly/32pLzJW #casestudy #paymentsecurity #customerservice