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Self-Service

Challenge #1: Your agents are swamped with basic questions

Wednesday, 30 October 2019 Contact Center, Engagement, Self-Service

Challenge #1: Your agents are swamped with basic questions
Are your contact center agents getting swamped with repetitive low-value questions — preventing callers with bigger issues from getting through? If so, it's time to take action.

Challenge #2 – Your self-service doesn’t have all the answers

Tuesday, 26 November 2019 Engagement, Omnichannel, Self-Service

Challenge #2 – Your self-service doesn’t have all the answers
Has your company deployed a self-service app for customers — but your contact center is still getting a constant stream of calls? When this happens, there's only one thing to do.

Tweets by @Eckoh

Eckoh (@Eckoh)

You still have time to register for this free webinar! Join Ashley Burton tomorrow to see real examples of how contact centres have adapted under a new kind of pressure. #customerexpereince #remoteworking #contactcentre insights.eckoh.com/acton/media/63…
Eckoh (@Eckoh)

Eckoh (@Eckoh)

insights.eckoh.com/acton/media/63… Join our free, 15-minute webinar to see real examples of how some contact centres have adapted under pressure to maintain customer service and business continuity. #CustomerExperience #contactcentre #homeworking #businesscontinuity

Eckoh (@Eckoh)

Don't forget to register for our next webinar ‘Can compliance be a catalyst for transformation?' starting Tomorrow, 31 March @ 11am. Can’t make it? Sign up anyway and we'll email you a recording. #webinar #digitaltransformation #pcidss #pcicompliance insights.eckoh.com/acton/media/63…