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Eckoh (@Eckoh)

Eckoh (@Eckoh)

Navigating through an online issue with a customer can be difficult when you cannot see what the customer is experiencing. But with Eckoh's co-browsing solution, contact centre agents and customers can share screens for better clarity and demonstration: bit.ly/2LZ6GzI
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Contact centres must protect customer card data — but the wrong PCI DSS strategy can hold back your business. Sometimes, only a security rethink will give you the freedom to thrive. Read more: bit.ly/34C3mjt #PCIDSS #contactcentre
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Here are a few benefits of our Knowledge Base Internal solution: ✔Agents can respond faster ✔Improves the consistency and accuracy of responses ✔Make the most of your existing knowledge assets ✔Agents can search in their own words bit.ly/2Ek8VHv #contactcentres