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Travel-Leisure

Travel & Hospitality boom: Keeping ahead of fraudsters

Tuesday, 15 January 2019 Travel-Leisure

Travel & Hospitality boom: Keeping ahead of fraudsters
The travel and hospitality market is growing fast but do airlines, travel agents, hotels and other operators have the right security to keep pace?

Travel & Hospitality: Why 'experience' can make or break you

Tuesday, 27 November 2018 Travel-Leisure

Travel & Hospitality: Why 'experience' can make or break you
Customers are spending more of their money on experiences, such as travel and hotels, and less on possessions. But are travel and hospitality companies taking full advantage?

Travel agents: How to book your PCI DSS journey the easy way

Monday, 22 January 2018 Travel-Leisure

Travel agents: How to book your PCI DSS journey the easy way
Travel agents are being forced to embark on a vital journey — to PCI DSS compliance. But the question is: Do you want a first-class experience or a risky, white-knuckle ride?

Travel agents: How to turn PCI DSS headache to your advantage

Tuesday, 13 March 2018 Travel-Leisure

Travel agents: How to turn PCI DSS headache to your advantage
While some travel agents will be dreading the arrival of new card payment rules in March, others will be looking forward to a business boost. So why all the smiles?

Travel agents: Why new card payment rules could leave you out in the cold

Tuesday, 09 January 2018 Travel-Leisure

Travel agents: Why new card payment rules could leave you out in the cold
A winter wind is howling through the travel industry — at exactly the time when travel agents want to be cashing in on summer bookings. So why the big chill?

Tweets by @Eckoh

Eckoh (@Eckoh)

Eckoh (@Eckoh)

Navigating through an online issue with a customer can be difficult when you cannot see what the customer is experiencing. But with Eckoh's co-browsing solution, contact centre agents and customers can share screens for better clarity and demonstration: bit.ly/2LZ6GzI
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Contact centres must protect customer card data — but the wrong PCI DSS strategy can hold back your business. Sometimes, only a security rethink will give you the freedom to thrive. Read more: bit.ly/34C3mjt #PCIDSS #contactcentre
Eckoh (@Eckoh)

Eckoh (@Eckoh)

Here are a few benefits of our Knowledge Base Internal solution: ✔Agents can respond faster ✔Improves the consistency and accuracy of responses ✔Make the most of your existing knowledge assets ✔Agents can search in their own words bit.ly/2Ek8VHv #contactcentres